Taleah Willis
Charles City,VA
Summary
Dynamic Assistant Manager with a proven record in team leadership and customer service. Expertise in strategic planning and decision-making, driving enhancements in guest satisfaction and operational efficiency.
Dedicated administrative professional well-versed in communication and team building. Knowledgeable in medical terminology and scheduling.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
1
1
Certification
5
5
years of professional experience
Work History
Assistant Manager
Teriyaki Madness
Williamsburg, VA
02.2024 - Current
- Supervised daily operations, ensuring adherence to company policies and procedures.
- Trained and mentored staff on customer service excellence and operational efficiency.
- Implemented inventory management systems, optimizing stock levels and reducing waste.
- Developed employee schedules, balancing labor costs with business needs effectively.
- Conducted performance evaluations, providing constructive feedback to enhance team productivity.
- Resolved customer complaints promptly, enhancing overall satisfaction and loyalty.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
Guest Experience Manager
Cava Grill
Williamsburg, VA
01.2022 - 02.2024
- Enhanced guest satisfaction by implementing personalized service initiatives.
- Managed team performance through regular training and feedback sessions.
- Developed and executed strategies to improve restaurant ambiance and cleanliness standards.
- Analyzed customer feedback to identify areas for service improvement.
- Led weekly team meetings to align on goals and share best practices in guest engagement.
- Trained new team members on company policies and procedures to maintain consistent guest experience standards.
- Streamlined front desk operations for improved efficiency and reduced wait times.
Education
Associate of Science - Certified Medical Assistant
Penn Foster College
Scottsdale, AZ04.2027
High School Diploma -
James Madison High School
Norcross, GA06.2023
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Team motivation
- Time management
- Goal setting
- Workload management
- Recruiting and interviewing
- Strategic planning
- Sales reporting
- Scheduling and planning
Certification
CPR Certified
Timeline
Assistant Manager
Teriyaki Madness
02.2024 - Current
Guest Experience Manager
Cava Grill
01.2022 - 02.2024
Associate of Science - Certified Medical Assistant
Penn Foster College
High School Diploma -
James Madison High School