Taleena Mendenhall
Rolla,MO
Summary
Detail-oriented Medical Assistant with experience in patient intake, appointment coordination, and insurance claims processing. Proven ability to streamline operations and improve patient satisfaction through effective communication and compassionate care.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Medical Assistant
Dr Myers Family Clinic
Rolla, MO
03.2023 - 02.2026
- Assisted in patient intake and managed appointment scheduling to enhance clinic efficiency.
- Conducted routine medical assessments and documented vital signs accurately in electronic health records.
- Prepared examination rooms and ensured availability of necessary medical supplies for providers.
- Educated patients on treatment plans and medication instructions to promote adherence and understanding.
- Coordinated laboratory tests and communicated results effectively to both patients and healthcare providers.
- Supported billing processes by verifying insurance information and assisting with claims submissions for accuracy.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Performed medical records management, including filing, organizing and scanning documents.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
Patient Care Technician
Phelps Health
Rolla, MO
02.2020 - 03.2023
- Monitored patient vital signs and reported changes to nursing staff.
- Assisted with daily living activities, ensuring comfort and safety for patients.
- Maintained accurate patient records in electronic health systems.
- Collaborated with interdisciplinary teams to enhance patient care strategies.
- Assisted nurses with essential tasks, streamlining workflow and increasing efficiency in the healthcare setting.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Assisted in transferring patients, beds and patient care equipment to other rooms adhering to necessary safety precautions.
Front Office Manager
Torque Motorsports
Rolla, MO
08.2015 - 02.2020
- Managed front office operations, ensuring exceptional customer service and streamlined communication.
- Led a team of receptionists, fostering a collaborative environment for improved efficiency and morale.
- Oversaw scheduling and coordination of appointments, optimizing staff availability and resource allocation.
- Implemented process improvements that enhanced workflow efficiency and reduced wait times for clients.
- Efficient in billing, budgeting and expenses with Quickbooks.
Education
Associate of Science - Nursing
East Central College
Rolla05-2028
High School Diploma -
Rolla High School
Rolla, MO05-2011
Skills
- HIPAA compliance
- Patient scheduling
- Customer service
- Medical terminology knowledge
- EMR / EHR
- CPR
- Immunization administration
- First aid
- Medical billing and coding
- Valid MO driver's license
- Insurance claims
Certification
- CMA - Certified Medical Assistant
- CPR Certification Training - Current
Languages
English
Native or Bilingual
Timeline
Medical Assistant
Dr Myers Family Clinic
03.2023 - 02.2026
Patient Care Technician
Phelps Health
02.2020 - 03.2023
Front Office Manager
Torque Motorsports
08.2015 - 02.2020
Associate of Science - Nursing
East Central College
High School Diploma -
Rolla High School