Taleisha Gardener
Fort Lauderdale ,FL
Summary
Dynamic Assistant Manager at PNC Bank with a proven track record in enhancing customer satisfaction and streamlining operations. Skilled in team leadership and compliance, I successfully implemented strategies that improved engagement metrics and reduced discrepancies, fostering a collaborative environment that drove results and elevated service quality.
Overview
1
1
Certification
20
20
years of professional experience
Work History
Assistant Manager
PNC Bank
12.2024 - Current
- Supported daily activities to boost customer service and simplify branch workflows.
- Managed employee schedules to provide adequate staffing during busy banking periods.
- Helped train new hires on bank policies and service expectations.
- Reviewed adherence to regulatory standards and internal guidelines.
- Implemented strategies to improve customer engagement and satisfaction metrics.
- Analyzed branch performance data to identify areas for process improvement.
- Led team meetings to discuss goals, performance, and operational challenges.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Developed training materials that enhanced onboarding efficiency for new hires.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Generated repeat business through exceptional customer service.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
Regional Banker
PNC Bank
08.2023 - 12.2024
- Processed customer transactions with accuracy and speed to improve service delivery.
- Assisted clients in recognizing financial needs by offering personalized product suggestions.
- Maintained adherence to banking regulations and internal policies to reduce risk exposure.
- Collaborated with colleagues to optimize operations and enhance workflow efficiency.
- Gained insights into banking products to deliver outstanding customer support and guidance.
- Conducted thorough account reviews to ensure accuracy and consistency in record management.
- Trained new hires on operational protocols to nurture a cooperative work atmosphere.
- Identified areas for process enhancements that contributed to increased customer satisfaction.
- Helped customers with account setups, closures, loan applications, and enrollment in new services.
- Maintained adherence to all banking regulations to provide a secure and reliable environment for clients.
- Built and sustained strong customer relationships by offering excellent service and advice.
- Delivered exceptional customer service by addressing concerns quickly and professionally.
Sales Manager
Travel Fulfillment Consultants
02.2015 - 08.2023
- Developed strategic sales plans to increase market share and enhance customer engagement.
- Led training sessions for junior sales staff, fostering skill development and team collaboration.
- Analyzed market trends to identify opportunities for revenue growth and product alignment.
- Streamlined sales pipeline processes, improving lead conversion rates and client satisfaction.
- Collaborated with marketing teams to create targeted campaigns that drove customer acquisition.
- Conducted performance reviews, providing feedback to optimize team productivity and efficiency.
- Established key performance indicators to track sales effectiveness and inform strategic initiatives.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Managed key accounts with strategic planning and relationship building, resulting in increased customer loyalty and repeat business.
- Consistently met or exceeded quarterly sales targets through diligent effort and persistence in closing deals.
- Negotiated contracts with vendors and suppliers, ensuring the best pricing and terms for company profitability.
- Overcame objections from potential clients by addressing concerns effectively and offering customized solutions based on their unique needs.
- Developed comprehensive product knowledge, enabling tailored solutions for clients'' specific needs.
- Provided ongoing training and mentorship for junior sales staff, fostering professional development and career growth.
Financial Analyst
Xerox
05.2014 - 02.2015
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Managed high-volume transactions efficiently while maintaining attention to detail, ensuring accurate processing for customers.
- Improved customer satisfaction by providing efficient and accurate transaction processing.
- Maintained cash drawer accuracy by conducting regular audits and implementing effective cash handling practices.
- Developed strong relationships with customers through exceptional service, fostering loyalty and trust.
- Contributed to a positive work environment by demonstrating professionalism, courteousness, and a strong work ethic.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Increased cross-selling opportunities by identifying customer needs and recommending appropriate banking products or services.
- Demonstrated adaptability during peak business hours by multitasking and prioritizing tasks to maintain efficiency and quality of service.
- Educated customers on use of banking website and mobile apps.
- Handled complex transactions such as wire transfers or foreign currency exchanges with accuracy and efficiency.
- Collaborated with cross-functional teams to implement process improvements for increased efficiency.
- Developed comprehensive reports to track performance metrics and forecast future financial trends.
- Created financial models to evaluate investment opportunities and assess risk factors effectively.
- Conducted variance analysis to identify discrepancies and provide actionable insights for management.
- Mentored junior analysts on best practices in financial reporting and analytical techniques.
- Led initiatives to streamline reporting processes, resulting in improved accuracy and reduced turnaround times.
- Conducted detailed financial analysis to identify and evaluate changes in operations, trends and potential areas of improvement.
- Facilitated smooth month-end close processes by efficiently reconciling accounts and addressing discrepancies promptly.
Teller Lead
Bank of Nova Scotia
Montego Bay, Jamaica
09.2006 - 05.2014
- Supported daily activities to boost customer service and simplify branch workflows.
- Managed employee schedules to provide adequate staffing during busy banking periods.
- Helped train new hires on bank policies and service expectations.
- Reviewed adherence to regulatory standards and internal guidelines.
- Implemented strategies to improve customer engagement and satisfaction metrics.
- Analyzed branch performance data to identify areas for process improvement.
- Led team meetings to discuss goals, performance, and operational challenges.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Developed training materials that enhanced onboarding efficiency for new hires.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Generated repeat business through exceptional customer service.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
Education
Bachelor of Science - Economics And Statistics
University of The West Indies
Skills
- Customer service
- Team leadership
- Decision-making
- Time management
- Problem-solving
- Operations management
- Coaching and mentoring
- Compliance
- Computer skills
Certification
Florida Notary Public Certified
Medallion Certification
Timeline
Assistant Manager
PNC Bank
12.2024 - Current
Regional Banker
PNC Bank
08.2023 - 12.2024
Sales Manager
Travel Fulfillment Consultants
02.2015 - 08.2023
Financial Analyst
Xerox
05.2014 - 02.2015
Teller Lead
Bank of Nova Scotia
09.2006 - 05.2014
Bachelor of Science - Economics And Statistics
University of The West Indies