Talejhia Taylor
Raleigh,NC
Summary
Detail-oriented professional with strong communication skills and a commitment to problem-solving. Demonstrated success in managing patient records and enhancing clinic operations through effective teamwork.
Overview
6
6
years of professional experience
8
8
years of post-secondary education
Work History
Front Desk Receptionist
Mosaic Pediatric Threapy Center
Raleigh, NC
12.2024 - Current
- Scheduled and managed appointments, coordinating effectively with therapists and administrative staff.
- Maintained accurate patient records and assisted with intake paperwork.
- Handled billing, insurance verification, and payment processing efficiently.
- Collaborated with team members and supported clinic operations, demonstrating strong teamwork.
- Worked well under pressure in a fast-paced environment while maintaining professionalism and accuracy.
Warehouse Associate
CEVA Logistics Inc.
Durham, NC
03.2020 - 12.2024
- Picked and prepared numerous daily shipments in controlled atmosphere warehouse environment
- Contributed to team effort to ensure orders are shipped promptly.
- Assisted coworkers with special projects to learn new tasks while gaining additional responsibilities.
- Responded to customer inquiries related to billing, accounts, and statements.
- Assembled customer orders from stock ensuring that the correct number and types of products were picked accurately.
Customer Service Representative
Blue Cross and Blue Shield
Durham, NC
04.2021 - 01.2023
- Support the mission and values of our company by implementing the 4 C’s on every call being caring, collaborative, creative, and committed.
- Perform probing and problem solving methods to insure all customer inquiries or concerns are resolved on first contact.
- Assisted customers with inquiries regarding health insurance plans and benefits.
- Processed claims and coordinated with departments to resolve issues efficiently.
- Educated clients on policy details and provided guidance on enrollment procedures.
- Work closely with other entities within BCBS to provide an excellentcustomer service experience for each individual member and answerinbound calls for benefits/eligibility, billing, claims, and providerskill sets.
Education
Associate of Arts - Dental Hygiene
Guilford Technical Community College
Jamestown, North Carolina, NC 08.2022 - 12.2025
Some College (No Degree) -
Winston-Salem State University
Winston-Salem, NC 01.2021 - 12.2025
Skills
- Salesforce
- Quickbooks
- Excel
- Microsoft Word
- Outlook
- Genesys
- Team player
Timeline
Front Desk Receptionist
Mosaic Pediatric Threapy Center
12.2024 - Current
Associate of Arts - Dental Hygiene
Guilford Technical Community College
08.2022 - 12.2025
Customer Service Representative
Blue Cross and Blue Shield
04.2021 - 01.2023
Some College (No Degree) -
Winston-Salem State University
01.2021 - 12.2025
Warehouse Associate
CEVA Logistics Inc.
03.2020 - 12.2024