Carly Richardson
D' Iberville
Summary
Customer-focused professional with extensive experience in medical reception and customer service. Expertise in Microsoft Office and patient scheduling, with a strong ability to foster relationships and achieve sales goals. Recognized for enhancing operational efficiency and delivering exceptional service in fast-paced environments, ensuring swift and accurate guest interactions.
Overview
6
6
years of professional experience
Work History
Front Desk Receptionist
The Blake At Pensacola
Biloxi
05.2023 - Current
- Greeted residents and visitors at The Blake At Biloxi, fostering a welcoming environment.
- Managed incoming calls, directing callers to appropriate personnel while accurately taking messages.
- Assisted residents with inquiries, delivering information on services to enhance their experience.
Medical Receptionist
Bienville Orthopaedic Specialists
Biloxi
01.2024 - 04.2025
- Greeted patients warmly, providing exceptional customer service to create a welcoming atmosphere.
- Coordinated patient scheduling and appointment confirmations to enhance clinic workflow.
- Organized medical records and ensured compliance with privacy regulations to protect patient confidentiality.
Small Business Call Center Agent II
American Express
06.2022 - 07.2022
- Achieved 15% increase in business sales quotas.
- Led in-depth analysis of business performance against goals to inform strategic decisions.
- Identified and resolved software issues and bugs to enhance system reliability.
Customer Service Call Center Representative II
AT&T Inc.
Ocean Springs
08.2021 - 02.2022
- Trained associates on nationwide software implementation.
- Documented software issues and bugs for resolution.
- Documented and analyzed system issues to recommend improvements.
- Developed new software and assisted with its launch.
Customer Service Representative I
Teleperformance
02.2020 - 03.2021
- Trained new sales professionals and coached team to enhance sales performance.
- Followed company policies diligently.
- Recorded notes and maintained accurate worklogs to support operational efficiency.
- Verified and updated information in databases to ensure data integrity.
Call Center Representative I
Hard Rock Casino & Hotel
D' Iberville
12.2019 - 12.2020
- Responded promptly to emergencies and repairs, ensuring customer satisfaction.
- Collected and recorded information to maintain accurate call center database.
- Documented phone call details using effective listening skills to enhance service quality.
Education
Master of Science - Nursing Science
Mississippi Gulf Coast Community College
Biloxi, MS11-2028
Bachelor of Science - Science
Mississippi Gulf Coast Community College
Biloxi, MS06-2016
High School Diploma -
Diberville High School
D'Iberville, MS08-2011
Skills
- Appointment Scheduling
- Patient scheduling
- Patient care coordination
- Customer Service
- Salesforce
- Salesforce C360
- CRM
- Microsoft Office
- Records management
- Health records
- Computer Literacy
Hobbies and Interests
- Designing
- Crafting
- Painting
- Photography
Websites
References
References available upon request
Languages
Spanish
Professional
Japanese
Limited
Timeline
Medical Receptionist
Bienville Orthopaedic Specialists
01.2024 - 04.2025
Front Desk Receptionist
The Blake At Pensacola
05.2023 - Current
Small Business Call Center Agent II
American Express
06.2022 - 07.2022
Customer Service Call Center Representative II
AT&T Inc.
08.2021 - 02.2022
Customer Service Representative I
Teleperformance
02.2020 - 03.2021
Call Center Representative I
Hard Rock Casino & Hotel
12.2019 - 12.2020
Master of Science - Nursing Science
Mississippi Gulf Coast Community College
Bachelor of Science - Science
Mississippi Gulf Coast Community College
High School Diploma -
Diberville High School