Macy Decker
Aurora,Colorado
Summary
Dedicated professional with a versatile background in customer service and healthcare. Skilled in multiple systems, providing timely information and assistance to enhance patient satisfaction and operational success.
Overview
5
5
years of professional experience
Work History
Front Desk Receptionist
Foot and Ankle Center of the Rockies
Denver, CO
02.2025 - 07.2025
- Greeted patients and visitors, ensuring a welcoming atmosphere.
- Scheduled appointments using electronic health record (EHR) software.
- Processed patient check-ins and check-outs, verifying insurance information accurately.
- Maintained organized front desk area, enhancing operational efficiency and professionalism.
- Assisted in managing patient inquiries, providing timely and accurate information regarding services.
Customer Service Representative
Map Communications
Mobile, AL
07.2024 - 01.2025
- Assisted customers by providing accurate information and resolving inquiries efficiently.
- Utilized customer relationship management (CRM) software to track interactions and support requests.
- Assisted customers with inquiries, providing accurate product information and solutions.
Caregiver
Private Employer
West Point, MS
10.2023 - 05.2024
- Assisted clients with daily living activities, ensuring comfort and safety.
- Administered medication and monitored health conditions as per care plans.
- Developed positive relationships with clients, fostering trust and emotional support.
- Maintained cleanliness and organization of living environments for optimal hygiene.
PBX Switchboard Operator
North Mississippi Medical Center
Tupelo, MS
02.2022 - 09.2023
- Operated PBX switchboard, efficiently managing high call volumes and ensuring timely connections.
- Provided exceptional customer service to callers, addressing inquiries and directing calls accurately.
- Monitored incoming calls for priority levels, escalating urgent matters to appropriate departments.
- Trained new staff on switchboard operations and communication protocols, enhancing team efficiency.
Inside Sales Representative
Waste Management, Co
Tupelo, MS
01.2021 - 02.2022
- Conducted product presentations and demonstrations to educate clients on services offered.
- Provided accurate quotes and proposals, ensuring alignment with client expectations.
- Answered customers' questions regarding products, prices, and availability.
- Trained new sales team members on products, processes, and company policies for improved performance.
Technical Customer Service Representative
Iqor
Tupelo, MS
05.2020 - 01.2021
- Resolved technical issues for customers, ensuring prompt and accurate solutions.
- Provided product support and troubleshooting guidance via multiple communication channels.
- Documented customer interactions and technical problems in internal systems for future reference.
Education
Associate of Science - Nursing
East Mississippi Community College
Scooba, MS01-2017
High School Diploma -
East Mississippi Community College
Scooba, MS04-2013
Skills
- Epic
- ECW
- CRM
- Salesforce
- Excel
- Flexible and adaptable
Timeline
Front Desk Receptionist
Foot and Ankle Center of the Rockies
02.2025 - 07.2025
Customer Service Representative
Map Communications
07.2024 - 01.2025
Caregiver
Private Employer
10.2023 - 05.2024
PBX Switchboard Operator
North Mississippi Medical Center
02.2022 - 09.2023
Inside Sales Representative
Waste Management, Co
01.2021 - 02.2022
Technical Customer Service Representative
Iqor
05.2020 - 01.2021
Associate of Science - Nursing
East Mississippi Community College
High School Diploma -
East Mississippi Community College