Proven leader with a track record of enhancing customer experience and staff performance at LensCrafters. Expert in staff management and workload management, achieving increased accuracy in cash handling by fostering a motivated team environment. Skilled in customer relations, significantly boosting patient retention rates through personalized care and eyewear solutions. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.