Summary
Overview
Work History
Education
Skills
Timeline
Generic

Talena Tucker

Baltimore,MD

Summary

Proven leader with a track record of enhancing customer experience and staff performance at LensCrafters. Expert in staff management and workload management, achieving increased accuracy in cash handling by fostering a motivated team environment. Skilled in customer relations, significantly boosting patient retention rates through personalized care and eyewear solutions. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Overview

19
19
years of professional experience

Work History

Assistant Manager

LensCrafters
05.2015 - Current
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.

Optician Technician

PennOptical Vision Care
01.2006 - 05.2015
  • Facilitated seamless transitions between optometry office visits by efficiently handling paperwork, payments, and insurance verification processes.
  • Assisted in training new optician technicians, fostering a team-oriented work environment focused on quality patient care.
  • Increased sales through personalized frame recommendations based on facial features, lifestyle needs, and fashion preferences.
  • Played a key role in increasing overall patient retention rates by consistently providing high-quality care and personalized eyewear solutions.

Education

Bachelor of Science - Business Administration

University of Maryland - Eastern Shore
Princess Anne, MD
12.1999

Skills

  • Money Handling
  • Customer Relations
  • Team motivation
  • Product and service knowledge
  • Task Delegation
  • Staff Management
  • Workload Management
  • Multitasking Abilities

Timeline

Assistant Manager

LensCrafters
05.2015 - Current

Optician Technician

PennOptical Vision Care
01.2006 - 05.2015

Bachelor of Science - Business Administration

University of Maryland - Eastern Shore
Talena Tucker