TALESHA HARPER
Mesa,AZ
Summary
Dynamic account management and client services professional with extensive experience in nurturing customer relationships and orchestrating seamless service delivery within the fire protection, life safety, and security sectors. Proven ability to enhance client communication, facilitate cross-functional collaboration, and resolve issues effectively, ensuring consistent execution and high levels of client satisfaction. Recognized for reliability, meticulous attention to detail, and a talent for fostering long-term client partnerships while aligning with operational goals. Committed to driving success through strategic relationship management and exceptional service support.
Overview
12
12
years of professional experience
Work History
Procurement Specialist
Telgian Fire & Safety
Phoenix, AZ
11.2025 - Current
- Oversaw vendor coverage analysis to optimize resource allocation.
- Led recruitment efforts for new vendors to achieve strategic business goals.
- Negotiated favorable vendor terms and pricing to enhance operational efficiency.
- Managed the RFP process to ensure timely completion.
- Conducted regular assessments of vendor agreements to maintain compliance with company policies.
- Oversaw management of national accounts through comprehensive statement reviews and regular weekly calls.
- Facilitated training sessions and delivered backup support for administrator tasks.
Vendor Accounts Manager
Telgian Fire & Safety
Phoenix, NY
04.2025 - 11.2025
- Enhanced team performance by strategically planning, assigning, and evaluating work.
- Strengthened relationships with internal departments and external vendor partners across the US and Canada.
- Served as a key resource for vendor account specialists seeking assistance.
- Maintained operational continuity during staffing shortages.
- Collaborated with finance, customer service, and procurement teams to fulfill vendor and customer needs.
- Drove daily tracking of team and vendor progress to meet monthly completion goals.
- Ensured customer compliance by working closely with AHJs nationwide.
- Addressed team members' regional challenges through one-on-one meetings.
- Conducted performance discussions with vendors to assess capacity.
- Verified vendor invoices for accuracy, resolving discrepancies and providing remittance details.
- Offered ongoing training to team members to enhance skills.
- Completed various projects and tasks as assigned by management.
Sr. Vendor Account Specialist
Telgian Fire & Safety
Phoenix, AZ
03.2020 - 04.2025
- Coordinated monitoring and follow-up of service orders within assigned region to ensure compliance with completion timelines.
- Worked directly with vendor administrative teams to develop and optimize processes, focusing on boosting performance and scorecard metrics.
- Oversaw issue resolution for vendor account specialists, coordinating escalations and maintaining strong relationships with vendor organizations.
- Achieved improved team performance by training new vendor account specialists. Delivered ongoing coaching and refresher training to elevate existing team capabilities.
- Monitored service progress, addressed delays, and coordinated corrective actions to enhance service quality.
- Managed various assigned duties to support seamless vendor account operations and ensure effective service delivery.
Client Services Manager
First Delivery Service
Tempe, AZ
06.2019 - 01.2020
- Managed client relationships and oversee the onboarding and setup process for new accounts to ensure a smooth transition into service.
- Maintained regular client contact to ensure satisfaction, address concerns, and support ongoing service needs.
- Coordinated with Customer Service, Dispatch, and Operations teams to ensure client requests are handled accurately and issues are resolved promptly.
- Supported prospecting and new business development efforts through client communication and service coordination.
- Motivated, organized, and supported team collaboration to ensure productivity targets and service expectations are met.
Account Manager
AZPRO
Avondale, AZ
10.2017 - 06.2019
- Served as the primary point of contact for assigned client accounts, providing consistent customer service and ongoing account support.
- Managed account maintenance activities, including updates, coordination, and follow-through on client needs.
- Supported revenue and margin goals by maintaining strong client relationships and addressing service requirements.
- Ensured timely response to client inquiries and resolution of account-related issues.
Client Services Manager
PMA Fulfillment
Tolleson, AZ
01.2016 - 08.2017
- Managed the onboarding and setup process for new client accounts, ensuring accurate implementation and service readiness.
- Developed a comprehensive understanding of client programs to handle requests, resolve issues, and recommend process improvements.
- Built trusted client relationships by serving as the primary advocate within the organization for client needs and concerns.
- Acted as the main point of contact for client requests, resolving issues through judgment, sensitivity, and negotiation.
- Maintained client satisfaction through regular communication and proactive service follow-up.
National Account Executive / Inside Sales
Blue Dot Safes
Pomona, CA
06.2014 - 01.2016
- Managed existing customer accounts, supporting ongoing business needs and identifying opportunities for account growth.
- Conducted outbound prospecting and cold calling using industry publications, directories, trade shows, and online sources.
- Solicited and processed RFIs, RFPs, and RFQs for prospective and existing clients.
- Completed new customer setups, including quotes, credit terms, and account documentation.
- Collaborated with order entry, customer service, accounting, and production teams to ensure accurate order fulfillment.
- Attended industry trade shows to support business development efforts.
- Supported inbound call handling, order entry assistance, and soft collections activities.
Education
High School Diploma -
Van Nuys Adult School
Van Nuys, CASkills
- Account Management
- Customer Retention & Satisfaction
- Issue Resolution & Escalation Management
- Client Communication & Follow-Up
- Vendor & Customer Coordination
- Scheduling & Service Order Management
- Process Tracking & Documentation
- CRM & Account Tracking Systems
- Client Onboarding & Transitions
- Quality Assurance Standards
- Internal Stakeholder Collaboration
- Account Reporting
- Time & Priority Management
Timeline
Procurement Specialist
Telgian Fire & Safety
11.2025 - Current
Vendor Accounts Manager
Telgian Fire & Safety
04.2025 - 11.2025
Sr. Vendor Account Specialist
Telgian Fire & Safety
03.2020 - 04.2025
Client Services Manager
First Delivery Service
06.2019 - 01.2020
Account Manager
AZPRO
10.2017 - 06.2019
Client Services Manager
PMA Fulfillment
01.2016 - 08.2017
National Account Executive / Inside Sales
Blue Dot Safes
06.2014 - 01.2016
High School Diploma -
Van Nuys Adult School
ADDITIONAL ACCOUNT MANAGEMENT & SALES EXPERIENCE
- National Account Executive — Blue Dot Safes | Pomona, CA (2006 – 2012)
- Account Manager — Brinks | San Bernardino, CA (2004 – 2006)
- National Account Executive — Vivendi Universal (formerly Davidson & Associates) | Los Angeles, CA (1991 – 2004)