Tali Almog
Cooper City,FL
Summary
Results-driven Customer Success and Technical Management professional with 15+ years of experience in high-tech industries, specializing in fostering client relationships, delivering innovative solutions, and driving customer satisfaction. Proven ability to lead cross-functional teams, optimize technical processes, and exceed client expectations. Adept at data analysis, proposal management, and technical project execution
Overview
20
20
years of professional experience
Work History
Proposal Manager
Nice Systems
New Jersey, USA
01.2021 - 06.2023
- Led end-to-end proposal processes, ensuring alignment with client requirements and deadlines
- Collaborated with cross-functional teams to gather and analyze project data for customized client solutions
- Streamlined operations by managing service calculators and ensuring regular updates for accuracy
- Enhanced client satisfaction by maintaining clear communication and proactively resolving inquiries
- Improved proposal turnaround time by 20% through process optimization
- Initiated team training programs to ensure consistency in proposal quality and delivery
Technical Account Manager (TAM)
Nice Systems
New Jersey, USA
10.2013 - 12.2020
- Directed technical projects, collaborating with Solution Engineers and Architects to align solutions with client goals
- Served as the primary technical liaison for customers, delivering tailored support and resolving escalated issues
- Documented processes and created training resources to enhance knowledge sharing across departments
- Acted as a product expert, conducting training sessions for internal teams and external partners
- Increased client retention by 15% through enhanced onboarding and support strategies
- Spearheaded the adoption of new product solutions, reducing implementation errors by 30%
Advanced Support Engineer, Tier 3
Nice Systems
Ranaana, Israel
03.2003 - 09.2013
- Resolved complex technical issues by analyzing system data and implementing SQL-based solutions
- Partnered with global teams to identify and reproduce system defects, ensuring timely resolution
- Developed best practices and trained team members, elevating overall technical expertise
- Recognized as a top contributor in resolving critical system malfunctions
- Authored comprehensive case studies, streamlining troubleshooting processes company-wide
Education
Bachelor of Business Administration -
Open University of Israel
Computer Engineering Certificate -
Polak College
Skills
- Customer Success & Relationship Management
- Technical Project Management
- SQL & Data Analysis
- Power BI
- Strategic Planning & Process Optimization
- Proposal Development & Quality Assurance
- Training & Team Leadership
- Strong interpersonal skills
Timeline
Proposal Manager
Nice Systems
01.2021 - 06.2023
Technical Account Manager (TAM)
Nice Systems
10.2013 - 12.2020
Advanced Support Engineer, Tier 3
Nice Systems
03.2003 - 09.2013
Bachelor of Business Administration -
Open University of Israel
Computer Engineering Certificate -
Polak College
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