Talia Banks
Chicago,IL
Summary
Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers and associates. Looking for a new role where hard work and dedication will be highly valued.
Overview
15
15
years of professional experience
Work History
Stocker
HyVee Foods
08.2024 - 06.2025
- Unloaded, sorted and stocked merchandise according to store layout and product placement.
- Answered customer questions and provided detailed product information.
- Performed inventory control, such as counting, and stocking merchandise.
- Greeted customers and directed to requested products.
Customer Service Representative
Everise
11.2022 - 06.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving member concerns and questions.
- Handled escalated calls efficiently, finding satisfactory resolutions for the member.
- Responded to member requests for products, services, and company information.
- Provided exceptional customer service by resolving inquiries related to payments, account balances, and setup recurring monthly payments.
Custodian
Aramark
01.2018 - 10.2022
- Followed strict schedules, cleaning according to facility usage and room availability.
- Responded to emergency cleaning requests to meet client expectations.
- Mopped and waxed floors, dusted, deep cleaned bathrooms and removed trash to keep buildings in clean and orderly condition.
- Stripped, sealed, finished and polished floors to maintain longevity and health.
- Wiped down various surfaces with approved cleaning products to prevent growth of bacteria and viruses.
Customer Service Associate
Kelly Services
06.2010 - 12.2017
- Answered inbound calls and make outbound calls to facilitate customer service.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Fielded customer complaints and queries, fast-tracking for problem resolution.
- Listened to client concerns and asked questions to better understand needs.
- Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
Education
Associate of Science - Practical Nursing
Brown Mackie College
05.2010
High School Diploma -
Paul Robeson High School
06.1996
Skills
- Understanding Customer Needs
- Upbeat and Positive Personality
- Calm and Professional Under Pressure
- Verbal and Written Communication
- Detail-oriented data management
- Multitasking and Prioritization
Timeline
Stocker
HyVee Foods
08.2024 - 06.2025
Customer Service Representative
Everise
11.2022 - 06.2024
Custodian
Aramark
01.2018 - 10.2022
Customer Service Associate
Kelly Services
06.2010 - 12.2017
High School Diploma -
Paul Robeson High School
Associate of Science - Practical Nursing
Brown Mackie College
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