Talia Cohen
longmont
Summary
Dynamic Shift Supervisor with expertise in employee training and inventory management. Committed to fostering a collaborative environment while ensuring adherence to safety protocols and quality standards.
Results-driven professional with a strong background in team leadership and customer service. Proven ability to implement process improvements that enhance operational efficiency and boost customer satisfaction, leading to measurable business outcomes.
Overview
10
10
years of professional experience
Work History
Shift Supervisor
Starbucks
04.2019 - Current
- Supervised daily operations, ensuring adherence to company standards and protocols.
- Trained and mentored team members, enhancing skill sets and promoting a collaborative environment.
- Managed inventory levels, optimizing stock management to reduce waste and improve efficiency.
- Implemented process improvements, streamlining workflows to enhance customer service experiences.
Shift Leader
Boulder Community Health
10.2021 - 02.2023
- Supervised daily operations, ensuring adherence to safety protocols and quality standards.
- Trained and mentored staff on best practices for patient care and customer service.
- Coordinated staffing schedules to optimize workflow and enhance team efficiency.
- Implemented process improvements that reduced wait times and improved patient satisfaction.
Crew Member
Garbanzo Mediterranean Grill
04.2017 - 03.2018
- Delivered exceptional customer service by efficiently taking orders and addressing inquiries.
- Operated kitchen equipment, ensuring adherence to safety and sanitation standards.
- Collaborated with team members to maintain smooth workflow during peak hours.
- Trained new crew members on operational procedures and customer service protocols.
Supervisor
Sonic
03.2016 - 04.2017
- Supervised daily operations to ensure efficient service delivery and customer satisfaction.
- Trained and mentored team members on operational procedures and best practices.
- Implemented inventory management strategies to optimize stock levels and reduce waste.
- Conducted performance evaluations to identify areas for improvement among staff.
Education
Bachelor of Science -
Boulder High
Bachelor of Science - Health Sciences
Arizona State University
Tempe, AZ03-2027
Skills
- Cash handling
- Employee training
- Workplace safety
- Staff management
- Customer-oriented
- Training and mentoring
- Cash handling expertise
- Staff motivation
- Safety awareness
- Inventory control
- Policy enforcement
- Inventory management
- Project management
- Shift reporting
- Team leadership
- Attendance oversight
- Team supervision
- Staff supervision
- Positive attitude
- Inventory counts
- Daily workflows
- Shift paperwork completion
- Staff education and training
- Employee attendance monitoring
- Rules enforcement
- Shift leadership
- OSHA regulations compliance
Timeline
Shift Leader
Boulder Community Health
10.2021 - 02.2023
Shift Supervisor
Starbucks
04.2019 - Current
Crew Member
Garbanzo Mediterranean Grill
04.2017 - 03.2018
Supervisor
Sonic
03.2016 - 04.2017
Bachelor of Science -
Boulder High
Bachelor of Science - Health Sciences
Arizona State University