Sidra Grant
St. Cloud,FL
Summary
Customer Service Representative with a background in providing exceptional support and resolving customer inquiries. Skilled in communication, problem-solving, and maintaining positive relationships with customers. Demonstrated ability to improve customer satisfaction and loyalty through attentive service and effective issue resolution, committed to enhancing team performance by sharing knowledge and best practices in customer service operations.
Detailed Client Service Associate, known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Self Employed Services
Saint Cloud
04.2023 - 12.2024
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Recommended improvements in products, service and billing methods to management to prevent future problems.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
Customer Service Representative
Publix
Saint Cloud, FL
04.2021 - 05.2023
- Maintained a high level of professionalism when dealing with difficult customers.
- Developed positive relationships with customers through friendly interactions.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
Education
Associate of Arts - Cultural Studies
Auguste Escoffier School of Culinary Arts
Boulder, CO12-2021
High School Diploma -
Auguste Escoffier School of Culinary Arts
Boulder, CO12-2021
GED -
Morant Bay High School
St Thomas Jamaica07-2018
Skills
- Complaint resolution
- Scheduling
- Account updating
- Refund processing
- Adaptability
- Problem-solving
- Active listening
- Multitasking
- Organization and time management
- Microsoft Word
- Computer skills
- Critical thinking
- Remote office availability
- Microsoft Office
- Conflict resolution
Education and Training
Boulder, CO
Languages
English
Full Professional
References
References available upon request.
Timeline
Customer Service Representative
Self Employed Services
04.2023 - 12.2024
Customer Service Representative
Publix
04.2021 - 05.2023
Associate of Arts - Cultural Studies
Auguste Escoffier School of Culinary Arts
High School Diploma -
Auguste Escoffier School of Culinary Arts
GED -
Morant Bay High School
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