Talia Harper
Union City,GA
Summary
Possesses versatile skills in project management, problem-solving, and collaboration. Brings fresh perspective and strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions.
Overview
7
7
years of professional experience
Work History
Account Receivables
VYNE Dental
02.2024 - Current
- Conduct high-volume outbound calls (100+ daily) to follow up on payments, resolve billing questions, and support timely collections.
- Review account data and update records in Salesforce CRM, ensuring accuracy for billing, collections, and reporting processes.
- Research account histories to identify issues, discrepancies, and next steps for resolution.
- Collaborate with internal teams to support outreach strategies and improve client experience.
- Assist with account profiling and pipeline follow-ups, strengthening attention to detail and data tracking skills.
- Proactively learned CRM, sales, and revenue tools to understand billing workflows and customer lifecycle processes better.
- Applied effective time management techniques to meet tight deadlines.
- Demonstrated creativity and resourcefulness through the development of innovative solutions.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
Public Relations Volunteer
American Red Cross
12.2024 - Current
- Communicate with diverse audiences across email, media, and events using clear, professional messaging.
- Represent the organization publicly, maintaining positive and professional rapport.
- Draft written communications include press releases and media advisories.
- Support outreach initiatives through social media and engagement strategies.
- Assisted with special events and programs.
- Maintained clean, neat, and operational facilities to serve program needs.
- Used strong interpersonal communication skills to convey information to others.
- Represented organization positively and professionally while providing community with much-needed services.
Waitress
Katch Kitchen & Koctails
08.2023 - 10.2025
- Deliver exceptional customer service in a fast-paced environment.
- Manage transactions accurately while handling multiple priorities.
- Resolve customer concerns quickly to maintain satisfaction.
- Demonstrate strong interpersonal communication and adaptability.
- Used cash registers and credit card machines to cash out customers.
- Remained calm and poised when dealing with difficult customers or during busy shifts
- Supported needs of 100- person wait staff who attended to specific needs of countless customers daily for fine dinning restaurant with social relevancy and intentionality.
Patient Care Technician
Acumen
02.2023 - 12.2024
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Maintained clean and safe environment to promote patient safety and comfort.
- Assisted in transferring patients, beds and patient care equipment to other rooms adhering to necessary safety precautions.
- Responded to patient requests for supplies and personal comfort items such as extra blankets.
- Documented patient information and care activities in electronic health record.
- Collaborated with physicians to design at-home medication guidelines and educated patients and families on correct medication administration.
- Followed directions of licensed nurses to administer medications and treatments.
- Supported needs of 1+ residents under long-term care.
Sales Associate
Foot Locker
08.2018 - 05.2024
- Engaged with customers to build rapport and loyalty.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Answered customer questions about sizing, accessories, and merchandise care.
- Engaged with customers to effectively build rapport and lasting relationships.
- Solved customer challenges by offering relevant products and services.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Managed returns, exchanges and refunds in accordance with store policy.
Waitstaff
Bar Mercado
05.2022 - 08.2023
- Organized professional with expertise in managing resources and optimizing performance. Proficient in providing valuable insights and supporting decision-making processes. Committed to enhancing productivity and contributing to overall success.
- Versatile professional with strong problem-solving skills and history of adapting to diverse challenges. Applies innovative solutions and technical expertise to deliver exceptional results. Committed to streamlining processes and advancing organizational objectives.
- Used critical thinking to break down problems, evaluate solutions, and make decisions.
- Adaptable individual with exceptional interpersonal skills and talent for building relationships. Known for delivering outstanding service and enhancing client satisfaction. Focused on fostering positive interactions and creating collaborative environment.
- Developed and maintained courteous and effective working relationships.
- Goal-oriented professional with proven success in applying analytical skills to solve complex problems and overcome challenges. Dedicated to enhancing team performance and driving business success.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Education
B.A. - Interdisciplinary Studies
Georgia State University
Atlanta, GA01.2024
Skills
- Microsoft Office Suite 365
- Salesforce CRM
- Billing & Accounts Receivable
- Critical Thinking Collections & Account Research
- Digital Proficiency
- Interpersonal Skills
- Team Collaboration
- Time Management & Prioritization
- Remote office availability
- POS operation
- Problem-solving
- Organizational skills
- Decision-making
Timeline
Public Relations Volunteer
American Red Cross
12.2024 - Current
Account Receivables
VYNE Dental
02.2024 - Current
Waitress
Katch Kitchen & Koctails
08.2023 - 10.2025
Patient Care Technician
Acumen
02.2023 - 12.2024
Waitstaff
Bar Mercado
05.2022 - 08.2023
Sales Associate
Foot Locker
08.2018 - 05.2024
B.A. - Interdisciplinary Studies
Georgia State University