Talia McBride
Staten Island,New York
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
NYCHA
08.2022 - 04.2023
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered 100 customer telephone calls promptly to reduce on-hold wait times.
- Met customer call guidelines for service levels, handle time and productivity.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Cook
AMC Theatres
08.2021 - 08.2022
- Prepare multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction and repeat business.
- Execute company policies, procedures, and safety standards to ensure proper cleanliness and safety of the office and equipment .
- Improve equipment maintenance and safety standards by 5%, which resulted in a 10% reduction in maintenance costs.
Warehouse Associate
Amazon
10.2019 - 05.2020
- Organized and prepared orders in a high paced environment by processing requests. packing, and shipping.
- Inspected incoming and outgoing shipments to verify accuracy and prevent errors.
- Cleaned and maintained warehouse in compliance with OSHA safety standards, policies, and procedures.
Education
Associate of Science - Nursing
St. Paul's School of Nursing - Staten Island
Staten Island, NY05.2024
Skills
- Report Preparation
- Microsoft Excel
- Stocking and Replenishing
- Customer Relationship Management
- Microsoft Outlook
- Order Fulfillment
- Microsoft Word
Timeline
Customer Service Representative
NYCHA
08.2022 - 04.2023
Cook
AMC Theatres
08.2021 - 08.2022
Warehouse Associate
Amazon
10.2019 - 05.2020
Associate of Science - Nursing
St. Paul's School of Nursing - Staten Island
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