Talia Nascimento
Koloa,HI
Summary
Dedicated front desk agent skilled in customer service, guest relations, and problem-solving. Proven ability to enhance guest experiences through effective communication and time management.
Overview
3
3
years of professional experience
Work History
Front Desk Agent
Koloa Landing Resort
Koloa
08.2025 - Current
- Assisted guests with check-in and check-out processes, ensuring smooth transitions and positive experiences.
- Managed incoming calls, providing prompt information and addressing guest inquiries efficiently.
- Coordinated room assignments based on guest preferences and special requests to enhance satisfaction.
- Maintained cleanliness and organization of front desk area, contributing to a welcoming environment.
- Collaborated with housekeeping staff to ensure timely room readiness for incoming guests.
- Utilized reservation systems to process bookings and updates accurately while minimizing errors.
- Provided local area information, enhancing guest knowledge of attractions and activities available.
- Handled guest complaints professionally, striving for resolution to maintain high service standards.
- Collected room deposits, fees, and payments.
- Maintained accurate records of guest information, payments, and reservations using Opera.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Developed strong relationships with frequent guests for repeat business through personalized attention to their preferences.
- Utilized strong organizational skills to manage daily tasks efficiently while maintaining focus on delivering outstanding guest service experiences.
- Answered multi-line phone system and enthusiastically greeted callers.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Assisted guests in making informed decisions on local attractions, dining options, and transportation services.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Facilitated smooth guest experiences by coordinating with multiple departments across the property.
- Collaborated with housekeeping staff to maintain cleanliness standards in the lobby and common areas.
- Demonstrated adaptability during unexpected challenges such as system outages or emergency situations while maintaining composure under pressure.
- Ensured compliance with hotel policies and procedures while addressing any discrepancies in a timely manner.
Spa Receptionist
The Spa at Koloa Landing
Koloa
02.2025 - 08.2025
- Managed scheduling and booking for spa services, optimizing client flow and minimizing wait times.
- Provided exceptional customer service, addressing inquiries and resolving issues to enhance guest satisfaction.
- Coordinated with therapists and staff to ensure smooth operation of treatments and services.
- Processed payments and handled transactions, maintaining accurate cash register records.
- Maintained cleanliness and organization of reception area, creating welcoming environment for clients.
- Assisted in inventory management, tracking supplies and placing orders as needed to support operations.
- Trained new reception staff on protocols and systems, fostering a cohesive team environment.
- Escorted clients to spa areas, treatment rooms, and offices.
- Learned details of types of treatments and procedures in order to answer questions from spa guests.
- Handled sensitive client information discreetly while adhering to privacy regulations and company policies.
- Communicated with spa team members if clients canceled or changed appointment times.
- Facilitated seamless check-in and check-out processes, optimizing the overall guest experience.
- Developed relationships with guests to meet client needs and encourage repeat service.
- Introduced new beauty products to consumers by informing clients about use and benefits.
- Managed high call volume, ensuring smooth communication between clients and spa staff.
- Achieved specified sales targets by promoting special treatments, additional services, and products.
- Proactively communicated any schedule changes or cancellations with clients in a timely manner, minimizing potential conflicts or dissatisfaction.
- Updated customer records and maintained accurate client information.
Administrative Assistant
Hawaiian Island Dental
Lihue
10.2024 - 02.2025
- Managed patient scheduling and appointment confirmations, enhancing office efficiency.
- Assisted in maintaining accurate patient records using electronic health record systems.
- Facilitated communication between dental staff and patients to ensure clarity and understanding.
- Coordinated office supply inventory, ensuring availability of essential materials for daily operations.
- Streamlined front desk processes, improving patient check-in and check-out experiences.
- Supported billing processes by verifying insurance information and processing claims accurately.
- Organized patient files and documentation, promoting a systematic approach to record-keeping.
- Participated in team meetings to discuss operational improvements and enhance service delivery methods.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
- Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
- Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.
- Streamlined invoice processing procedures to ensure timely payment of vendors while minimizing errors in financial records.
- Managed expense reports for executive staff members, ensuring accurate documentation of spending for budgeting purposes.
- Coordinated travel arrangements for staff, ensuring cost-effective and timely accommodations and transportation.
- Negotiated with vendors to reduce office supply costs, leveraging bulk purchase agreements.
Nursing Scheduler
Hale Kupuna Heritage Home
Koloa
10.2023 - 10.2024
- Scheduled nursing staff shifts to ensure optimal coverage and patient care.
- Coordinated with healthcare providers to address scheduling conflicts and staffing needs.
- Managed employee leave requests, maintaining compliance with organizational policies.
- Utilized scheduling software to streamline operations and enhance efficiency in shift assignments.
- Monitored staffing levels, recommending adjustments based on patient census trends.
- Developed communication strategies to inform staff of schedule changes promptly.
- Collaborated with management to implement process improvements for scheduling workflows.
- Managed daily shift changes, ensuring seamless transitions for both patients and staff members.
- Improved communication between nursing staff and management by providing regular updates on schedule changes and addressing concerns promptly.
- Maintained accurate records of employee attendance, absences, and schedule modifications, enabling effective reporting to management.
- Filled staffing vacancies and developed schedules to guarantee sufficient shift coverage.
- Assisted in the development of annual budgets related to staffing expenses by analyzing historical data on nurse schedules and projecting future requirements accurately.
- Contributed to a positive work environment by addressing individual schedule preferences while balancing organizational needs.
- Reduced scheduling conflicts by proactively identifying potential issues and working with nursing staff to find solutions.
- Supported nursing leadership by providing regular reports on staff utilization and scheduling efficiency, enabling data-driven decisionmaking.
- Collaborated with unit managers and directors on floor orientation scheduling, establishing and strategizing on departmental staffing needs.
Receptionist
Lihue Veterinary Hospital
Lihue
05.2023 - 09.2023
- Managed appointment scheduling and client communications using veterinary practice management software.
- Provided exceptional customer service, addressing client inquiries and concerns efficiently.
- Assisted in processing patient records and ensuring accurate data entry for all visits.
- Coordinated with veterinary staff to prepare for examinations and procedures, optimizing workflow efficiency.
- Educated clients on pet care, services offered, and payment processes to enhance understanding and satisfaction.
- Maintained cleanliness of reception area, ensuring a welcoming environment for clients and pets alike.
- Trained new receptionists on front desk operations and customer service best practices to improve team performance.
- Developed improved scheduling protocols that reduced wait times and enhanced overall client experience.
- Managed multi-line phone system and pleasantly greeted patients.
- Facilitated smooth daily operations by answering incoming calls, directing inquiries, and taking messages for veterinarians as needed.
- Provided compassionate support during difficult situations such as end-of-life decisions or emergency visits, establishing trust with clients.
- Maintained office and waiting room, keeping common areas clean and tidy.
- Reduced wait times for clients by promptly checking in patients upon arrival at the clinic.
- Assisted veterinarians in providing timely care to patients through effective communication and coordination of services.
- Improved client retention by providing exceptional customer service to pet owners in person and over the phone.
- Triaged incoming patients to determine treatment needs and urgency of care.
- Entered data from pet records and office visits into computer system.
- Maximized appointment availability by effectively coordinating schedules between multiple veterinarians and clients.
- Contributed to positive work environment through excellent teamwork and collaboration with staff members.
- Maintained confidentiality of sensitive client information while handling financial transactions accurately.
- Promoted clinic services and products through knowledgeable recommendations to pet owners based on their specific needs.
- Greeted pet parents with warm smile and pleasantly asked for sign-ins upon arrival.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Increased accuracy of medical records by diligently updating patient information during each visit.
- Streamlined office operations for increased efficiency by organizing files and maintaining a clean reception area.
- Ensured timely follow-up on outstanding invoices, improving overall collection rates within the clinic.
- Monitored inventory levels and placed orders for office supplies when needed, ensuring uninterrupted daily operations.
- Supported veterinary team with efficient management of supplies, ensuring all necessary materials were available for procedures.
Education
High School Diploma -
Waipahu High School
Waipahu, HISkills
- Customer service
- Guest services
- Problem-solving skills
- Cash handling
- Hospitality services
- Time management
- Credit and cash payments
- Guest relations
- Oral and written communications
- Hospitality service expertise
- Guest accommodations
- Listening skills
- Housekeeping
- POS systems
- Room assignments
- Documentation
- Clerical duties
- File management
- Reservations
- Conflict and issue documentation
- Conflict management
- Inventory oversight
- Tourism knowledge
- Mail and packages
- Word processing
Timeline
Front Desk Agent
Koloa Landing Resort
08.2025 - Current
Spa Receptionist
The Spa at Koloa Landing
02.2025 - 08.2025
Administrative Assistant
Hawaiian Island Dental
10.2024 - 02.2025
Nursing Scheduler
Hale Kupuna Heritage Home
10.2023 - 10.2024
Receptionist
Lihue Veterinary Hospital
05.2023 - 09.2023
High School Diploma -
Waipahu High School