Summary
Overview
Work History
Education
Skills
Timeline
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Talia Peck

Ottawa,IL

Summary

I am a committed student eager to leverage exceptional communication and interpersonal skills in a professional setting. Possesses experience in data entry. Capable of quickly memorizing product details and fostering strong customer relationships. I am also a Reliable with high level of ownership and initiative. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Offering knack for building productive working relationships. Successful in fast-paced, deadline-driven environments to manage goals and team development. History of thriving in team-oriented environments.

Overview

6
6
years of professional experience

Work History

Manager

Culver's Frozen Custard
Ottawa, IL
02.2022 - Current
  • Resolved conflicts between employees by providing guidance on company policies and procedures.
  • Developed and implemented strategies to increase customer satisfaction and loyalty.
  • Ensured compliance with all applicable laws, regulations, industry standards.
  • Coached, mentored and trained team members in order to improve their job performance.
  • Conducted performance reviews for team members.
  • Enforced customer service standards and resolved customer problems to uphold quality service.

Waitress/Restaurant Hostess

The New Family Brite Spot
Ottawa, IL
05.2020 - 05.2022
  • Organized take-out orders efficiently according to customer requests.
  • Performed basic math calculations when computing bills for customers' meals.
  • Communicated daily specials to customers.
  • Provided excellent customer service by addressing any complaints or concerns promptly.
  • Participated in team meetings to discuss new menu items or changes in policy.
  • Took orders for food and drinks and delivered them to guests.
  • Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
  • Rolled silverware and set up food stations and dining areas to prepare for next shift or large parties.
  • Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
  • Prepared salads, appetizers, and garnishes to assist kitchen staff.

Chiropractic Assistant

Casanova Chiropractic
Ottawa, IL
02.2018 - 06.2019
  • Performed administrative tasks such as filing medical documents, answering phones and responding to emails.
  • Accurately entered data into computer systems related to patient visits or treatments received.
  • Provided support to patients experiencing pain or discomfort before or after treatment sessions.
  • Completed paperwork related to billing procedures accurately according to established protocols.
  • Provided assistance with other duties as assigned by chiropractor or office manager.
  • Organized office supplies and ordered new items when necessary.
  • Ensured cleanliness of equipment used during treatments.
  • Led patients to exam rooms, answered general questions and prepared patients for physician by explaining process.
  • Handled general office duties to support administrative staff during peak hours.

Education

Associate of Applied Science - Dental Assisting

Illinois Valley Community College
Oglesby, IL
08-2025

Skills

  • Time Management
  • Customer Relationship Management (CRM)
  • Complex Problem-Solving
  • Sales Techniques
  • Schedule Preparation
  • Key Performance Indicators
  • Staff Management
  • Materials Organization
  • Performance Evaluation
  • Verbal and written communication
  • Basic typing skills
  • Confidence building

Timeline

Manager

Culver's Frozen Custard
02.2022 - Current

Waitress/Restaurant Hostess

The New Family Brite Spot
05.2020 - 05.2022

Chiropractic Assistant

Casanova Chiropractic
02.2018 - 06.2019

Associate of Applied Science - Dental Assisting

Illinois Valley Community College

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Talia Peck