Summary
Overview
Work History
Education
Skills
Affiliations
Languages
Accomplishments
Timeline
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Talia G. Abramovici Gou

Summary

Proven leader and efficient multitasker, I excelled as Assistant General Manager and Front Desk Staff at Commando Studio, enhancing customer satisfaction and retention by checking them in their reservations and attending to product necessities. Skilled in workflow management and team leadership, I adeptly trained staff and resolved complaints, significantly improving service and sales standards. My analytical thinking and problem-solving abilities ensure high-quality customer experiences.

Overview

1
1
year of professional experience

Work History

Assistant General Manager

Commando Fitness Studio
Mexico, Mexico City
04.2024 - 02.2025
  • Maintained accurate records of visitors' check-in and check-out times in logbook system.
  • Kept records of room availability and guest accounts, manually or using computers.
  • Input and confirmed reservations for guests.
  • Trained new customer service personnel in product knowledge, sales techniques, and customer service protocols.
  • Ensured that customer service standards were met or exceeded at all times.
  • Maintained high levels of customer satisfaction by efficiently handling drink orders and inquiries.
  • Resolved customer complaints in a timely manner.

Education

High School Diploma -

Universidad Intercontinental
MEXICO CITY
07-2023

Skills

  • Workflow management
  • Team leadership strength
  • Customer retention
  • Proficient customer service
  • Social media monitoring
  • Multitasking capacity
  • Teamwork
  • Flexible Problem-Solving
  • Analytical thinking

Affiliations

  • Involved in public relations efforts
  • Digital content creator
  • Video and photography producer
  • Model

Languages

Spanish
Native/ Bilingual
English
Professional

Accomplishments

  • B2 First English Certificate

Timeline

Assistant General Manager

Commando Fitness Studio
04.2024 - 02.2025

High School Diploma -

Universidad Intercontinental
Talia G. Abramovici Gou