Talia G. Abramovici Gou
Summary
Proven leader and efficient multitasker, I excelled as Assistant General Manager and Front Desk Staff at Commando Studio, enhancing customer satisfaction and retention by checking them in their reservations and attending to product necessities. Skilled in workflow management and team leadership, I adeptly trained staff and resolved complaints, significantly improving service and sales standards. My analytical thinking and problem-solving abilities ensure high-quality customer experiences.
Overview
1
1
year of professional experience
Work History
Assistant General Manager
Commando Fitness Studio
Mexico, Mexico City
03.2024 - 02.2025
- Maintained accurate records of visitors' check-in and check-out times in logbook system.
- Kept records of room availability and guest accounts, manually or using computers.
- Input and confirmed reservations for guests.
- Trained new customer service personnel in product knowledge, sales techniques, and customer service protocols.
- Ensured that customer service standards were met or exceeded at all times.
- Maintained high levels of customer satisfaction by efficiently handling drink orders and inquiries.
- Resolved customer complaints in a timely manner.
Education
High School Diploma -
Universidad Intercontinental
MEXICO CITY07-2023
Skills
- Workflow management
- Team leadership strength
- Customer retention
- Proficient customer service
- Social media monitoring
- Multitasking capacity
- Teamwork
- Flexible Problem-Solving
- Analytical thinking
Affiliations
- Involved in public relations efforts
- Digital content creator
- Video and photography producer
- Model
Languages
3,5
Education and Training
other
Languages
Spanish
Native/ Bilingual
English
Native/ Bilingual
Accomplishments
- C2 Proficiency English certificate
Timeline
Assistant General Manager
Commando Fitness Studio
03.2024 - 02.2025
High School Diploma -
Universidad Intercontinental
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