Talia Jayne Inlow
Dental Office Manager
Gardner,KS
Summary
Driven and caring leader who wants improve a workspace to reach its maximum potential. Passionate about serving others in all aspects of day-to-day operations. Looking to bring experience and skill set in order to create a great Dental experience for all employees and clients.
Overview
9
9
years of professional experience
4
4
years of post-secondary education
Work History
Office Manager
Pacific Dental Services
Kansas City, KS
03.2021 - Current
- Maintained computer and physical filing systems.
- Oversaw office inventory activities by ordering, stocking, and shipment receiving.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Evaluated employee records, productivity and submitted evaluation reports.
- Coached new hires on company processes while managing employees to achieve maximum production.
- Controlled finances to lower costs and keep business operating within budget.
- Delivered performance reviews, recommending additional training or advancements.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Assistant Office Manager
Pacific Dental Services
Kansas City, KS
01.2020 - 03.2021
- Created and updated physical records and digital files to maintain current, accurate, and compliant documentation.
- Delivered top-notch administrative support to office staff, promoting excellence in office operations.
- Optimized office schedule to balance team workloads and financial targets.
- Delivered performance reviews, recommending additional training or advancements.
- Kept front office clean and well-organized to keep areas presentable for guests and maximize professional appeal.
Specialty Benefits Coordinator
Pacific Dental Services
Kansas City, KS
06.2018 - 01.2020
- Observed strict procedures to maintain data and plan participant confidentiality.
- Oversaw specialties and their schedules in order to create a smooth work flow for patients and doctors
- Provided aid in patient treatment options regarding plans in order to facilitate positive office-patient relationships
Benefits Coordinator
Pacific Dental Services
Kansas City, KS
01.2018 - 06.2018
- Explained benefits to plan participants in easy to understand terms in order to educate each on available options.
- Observed strict procedures to maintain data and plan participant confidentiality.
- Resolved issues and inquiries from plan participants regarding health and welfare benefits and deductions through telephone, email, and in-person interactions.
Receptionist
Pacific Dental Services
Kansas City, KS
06.2017 - 01.2018
- Corresponded with clients through email, telephone, or postal mail.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Restocked supplies and submitted purchase orders to maintain stock levels.
Retail Sales Associate
Charming Charlies
Kansas City, KS
09.2014 - 06.2017
- Maintained clean sales floor and straightened and faced merchandise.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Greeted customers and helped with product questions, selections, and purchases.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
Education
High School Diploma -
Basehor-Linwood High School
Basehor, KS 08.2010 - 05.2014
No Degree - General
Kansas City Kansas Community College
Kansas City, KS 05.2001 -
Skills
Organizational skills
Additional Information
- Married for almost 5 years
- Mother to 3 children (9, 2.5, 4 months)
- Recently moved to Gardner
Timeline
Office Manager
Pacific Dental Services
03.2021 - Current
Assistant Office Manager
Pacific Dental Services
01.2020 - 03.2021
Specialty Benefits Coordinator
Pacific Dental Services
06.2018 - 01.2020
Benefits Coordinator
Pacific Dental Services
01.2018 - 06.2018
Receptionist
Pacific Dental Services
06.2017 - 01.2018
Retail Sales Associate
Charming Charlies
09.2014 - 06.2017
High School Diploma -
Basehor-Linwood High School
08.2010 - 05.2014
No Degree - General
Kansas City Kansas Community College
05.2001 -
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