Madisyn Pappion
Moffitt Cancer Center
Tampa,FL
1
Certification
14
years of professional experience
Professional intake specialist with significant experience in managing client interactions and administrative duties. Strong focus on team collaboration and achieving results, adapting seamlessly to changing needs. Expertise in communication, problem-solving, and data management, ensuring efficient and effective client service. Known for reliability and flexibility in supporting organizational goals.
Work History
New Patient Service Navigator
3 Years 3 Months- Coordinated patient intake procedures, ensuring efficient data collection and verification.
- Facilitated communication between patients and healthcare providers to streamline appointment scheduling.
- Trained new staff on intake protocols and best practices for patient interactions.
- Monitored compliance with regulatory standards in patient information handling.
- Analyzed intake processes, identifying bottlenecks and proposing actionable solutions.
- Developed training materials to enhance team performance in patient engagement activities.
- Answered phone calls and provided new clients with required paperwork to initiate service.
- Increased customer satisfaction with timely follow-ups, ensuring all necessary documentation was collected and processed promptly.
- Completed intake assessment forms and filed clients' charts.
- Maintained high levels of accuracy and compliance in data entry, ensuring all information was correctly entered into the required systems.
- Assisted clients with complex situations by providing clear guidance on the intake process and available services, resulting in increased understanding and engagement.
- Provided compassionate support to clients during the intake process, offering reassurance and understanding in times of distress.
- Ensured client confidentiality by adhering to strict privacy policies when handling sensitive information during the intake process.
- Collected, verified, recorded and processed client demographics, insurance payments, and referral information.
- Consistently met or exceeded performance metrics, demonstrating a strong commitment to delivering exceptional service within the Intake Specialist role.
- Explained eligibility requirements, application details, payment methods, and applicants' legal rights during intake assessment.
- Offered compassionate and attentive guidance to patients during crisis situations.
- Trained and supervised new intake staff to deliver high-quality client care.
Health Inusance CSR
2 Years 1 Month- Answered phone with friendly greeting to create positive inbound calling experience for customers.
- Maintained organized and secure customer files to facilitate customer support and follow-up.
- Asked fact-finding questions to determine customer needs and expectations and recommended specific products and solutions.
- Researched, tested and implemented various client feature requests to deliver internal content management systems and content delivery applications.
- Understood and thoroughly explained services provided to customers and potential customers.
- Updated, entered and reviewed customer data.
- Finalized and processed enrollment applications.
- Created and followed call scripts and flows to maximize effectiveness.
- Maintained energy and enthusiasm in fast-paced environment
- Adhered to social distancing protocols and wore mask or face shield at all times
Merchandising Associate
10 Months- Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.
- Maintained integrity of units and accuracy of pricing to minimize waste.
- Reported potential conflicts or issues to maximize sales and reduce shrink.
- Prepared interesting and innovative visual displays to grab customer interest and promote sales.
- Verified products appeared at correct locations in proper quantities.
- Updated pricing and signage to complete product displays and educate customers.
- Inspected merchandise for quality and arranged proper display location on floor.
- Provided positive shopping experience, employing conflict resolution skills when problems arose.
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Planned and coordinated product availability for advertising and promotion purposes.
- Reset specific store departments or entire stores and fully set up new stores according to planograms.
- Changed shelves, racks and displays to meet new schematic designs.
- Moved merchandise from back storage to front end to maximize productivity.
- Traveled to assigned location using personal vehicle, showed up time and worked efficiently to complete jobs.
- Built fixtures according to plan to effectively display new store merchandise.
- Developed merchandising strategy to efficiently move overstock.
- Monitored and replenished display inventory and restructured according to available stock.
- Monitored inventory changes and ordered replenishments for stock to support customer demand
- Maintained integrity of units and accuracy of pricing to minimize waste
Dining Ambassador
1 Year 11 Months- Successfully communicate between nursing units and Dietetic Services in regards to patient menus and diet changes.
- Successfully respond to physician diet order changes in efficient and accurate manor by supplying patients with menu that appropriately represents diet change.
- Also responsible for following NPO and tube feeding protocols when ordered.
- Successfully maintained critical communication with dietitians as well as higher management regarding patient concerns.
- I am responsible daily for ensuring patients orders are accurately taken through use of food service software.
- I assemble patient trays, ensuring that they receive exactly what they asked for, and then deliver trays to patients.
Shift Supervisor
4 Months- Responded to and resolved customer questions and concerns.
- Evaluated employee behaviors, skills and knowledge on regular bases and provided hands-on training and mentoring to individuals with lagging skills.
- Learned every menu preparation and numerous off-label drinks to meet all customer needs.
- Provided in-depth information to customers on beverage preparation and offered samples of latest brews.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Recommended products based on solid understanding of individual customer needs and preferences.
- Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins.
- Responded to customer requests via telephone and email and effectively answered questions and inquiries.
- Maintained supply levels in counter and customer areas to meet typical demands of each shift.
Department Manager
2 Years 7 Months- Successfully ensured that each customer had excellent dinning experience with each visit.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Was in charge of interviewing, hiring and training new hires, as well as ensuring that all current employees stayed up to date on proper policies and procedures.
- Developed relationships with potential job candidates to promote effective communication throughout hiring processes.
- Determined required job seeker qualifications for potential interview by reviewing and evaluating resume and application information.
- Successfully ran shift on daily basis as well as worked any position on floor as business demanded.
- After each shift counted and made cash deposit as well as counted safe, afterwards, input all data into computer to ensure accurate log of restaurants resources.
- Successfully completed shift hand off to next manager communicating any product outages, equipment malfunctions, or staffing issues in attempt to set nest shift up for success.
- Managed anywhere from 15-20 people per day
Sales Associate
8 Months- Moved shipment materials to and from designated areas using lift, hand trucks, pallet jacks, and carts.
- Received incoming shipments, compared contents against associated records and transmitted to proper department.
- Inspected products coming off of trucks to ensure nothing was damaged or missing.
- Prepped delicate items before being stowed in order to minimize chances of being damaged.
Customer Service Representative
1 Year- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Supported customer needs by fielding diverse questions about issues such as available merchandise, current prices and upcoming company changes.
- Maintained stores appearance, stocked shelves, and returned unwanted items left at register to where they belonged, all while working cash register.
- Successfully completed price changes, planograms, and floor displays based off of weekly ads.
- Assisted in receiving, as well as putting away truck orders.
- Investigated and resolved customer inquiries and complaints quickly.
Education
High School Diploma
Associate of Arts - Human Resources Management
Bachelor of Arts - Human Resources Management
Skills
Self-motivated
Conflict resolution
Team leadership
Strong verbal communication
Positive and friendly
Quick learner
Money handling abilities
Key holder experience
Skilled interviewer
Efficient and Detail-Oriented
Calm and Professional Under Pressure
Understanding Customer Needs
Multitasking and Prioritization
Issue and Complaint Resolution
Patient and Empathetic
Excellent Attention to Detail
Data entry
Compassionate communication
Critical thinking skills
Eligibility review
Appointment scheduling
Insurance verification
Certification
- Certified Revenue Cycle Representative certification - April 2026
Timeline
New Patient Service Navigator
Moffitt Cancer Center
05.2023 - CurrentRead More
Health Inusance CSR
Maximus Federal Services
04.2021 - 05.2023Read More
Merchandising Associate
Lowes
06.2020 - 04.2021Read More
Dining Ambassador
Tampa General Hospital
09.2018 - 08.2020Read More
Shift Supervisor
HMSHost Corporation
05.2018 - 09.2018Read More
Department Manager
Mcdonald's
10.2015 - 05.2018Read More
Sales Associate
Amazon Distribution Center
06.2015 - 02.2016Read More
Customer Service Representative
CVS
11.2012 - 11.2013Read More
Riverview High School
High School Diploma
Read More
Rasmussen University
Associate of Arts from Human Resources Management
Read More
Rasmussen University
Bachelor of Arts from Human Resources Management
Read More