Summary
Overview
Work History
Education
Skills
Accomplishments
Work Availability
Timeline
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Celeste Titus

Bloomfield Hills,MI

Summary

Certified Patient Navigator with eleven years of experience working with multidisciplinary oncology teams and patients. Committed to long-term patient support and comprehensive education. Successful at patient advocacy and breaking through barriers with clients.

Overview

15
15
years of professional experience

Work History

Oncology Patient Navigator (Remote Based)

Karmanos Cancer Center
Detroit/Farmington Hills, MI
05.2012 - Current
  • Performs initial new patient assessment and intake to begin care coordination plan and transition of care.
  • Manages all care from entry point to service date gathering pertinent records, pathology/radiology materials, and referrals to ensure care is executed.
  • Established Copayment Assistance Program and process flow for Karmanos patients and assisted in collecting $200K in additional revenue in 2021.
  • Assisted in development of Karmanos Screening and Prevention Program to provide additional health screenings to our patients and community.
  • Acts as single point of contact to the patient and family.
  • Educates patients on insurance and healthcare plans.
  • Identifies barriers when treatment goals not met, treatment plan not followed or important appointments missed and collaborated in redeveloping patient treatment goals.
  • Helped patients file appeals to insurance denials and worked with insurance companies to resolve disputes.
  • Managed large caseload of patients on GI and copay assistance teams.
  • Mentored and assisted with training for new staff within the department.
  • Reviewed patient claims, bills and medicolegal documents for accuracy.

New Patient Coordinator

Karmanos Cancer Center
Detroit, MI
07.2009 - 05.2012
  • Provided coordination for all aspects of patient care for new patients.
  • Followed guidelines to ensure patient care was delivered timely and most efficiently to execute continuity of care.
  • Served as a liaison for patients including efficient routing of concerns and needs.
  • Provided patient with information regarding referrals, authorizations and referred calls as necessary.
  • Managed patient visits and changed the course of planning as the patient care evolved.
  • Linked families to relevant community support to meet non-medical needs.
  • Maintained accurate records on in-progress and completed referrals, ensuring full data integrity throughout process.

Program Support Coordinator

Lear Corporation
Southfield, MI
08.2006 - 10.2008
  • Supported Platform Director with daily operational functions.
  • Helped maintain program timeline of program launch and manage project schedule, identified risks and communicated them to the team and client.
  • Developed customer relationships and participated in strategic discussions for issue resolution.
  • Developed and launched project timelines.
  • Team representative sent to sites during build outs and launch,
  • Created, prepared and delivered reports to various departments.
  • Tracked and documented metrics, and evaluated trends.

Education

Bachelor of Arts - Interdisciplinary Health Sciences

Michigan State University
East Lansing, MI

Skills

  • Strong verbal communication
  • Self-motivated
  • Extremely organized
  • Superior Digital Communication Skills
  • Proactive Work Approach
  • Excellent Time Management

Accomplishments

2014-2018 Karmanos Cancer Institute "You Make a Difference Award"

2016 Karmanos Cancer Institute "Award of Service Excellence"


CERTIFICATIONS:

2019 AONN Oncology Patient Navigator - Certified Generalist

2019 American Cancer Society Patient Financial Navigator

2018 George Washington University - Oncology Patient Navigator Certification

2018 ACCC Financial Boot Camp Advocacy Certification

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Oncology Patient Navigator (Remote Based)

Karmanos Cancer Center
05.2012 - Current

New Patient Coordinator

Karmanos Cancer Center
07.2009 - 05.2012

Program Support Coordinator

Lear Corporation
08.2006 - 10.2008

Bachelor of Arts - Interdisciplinary Health Sciences

Michigan State University

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Celeste Titus