Talin Larson
Lehi,UT
Summary
Hardworking and reliable business professional offering expertise in problem-solving and customer service. Adept at quickly learning new skills, and processes for driving success. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Specialist
Marcus By Goldman Sachs
10.2022 - Current
- Followed all company policies and procedures to deliver quality work with average overall quality score of 94%.
- Developed strong client relationships through consistent communication and attentive service.
- Worked complex cases with 90.1% one touch ticket rate.
- Improved customer satisfaction through proactive problem-solving and efficient complaint resolution.
- Handled over 3,000 customer complaints and inquiries, resolved issues, and adjusted policies to meet changing needs.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
Loan Officer
Hi-Land Credit Union
07.2021 - 10.2022
- Developed strong relationships with customers through high levels of customer service.
- Meticulously and confidentiality reviewed customer loan applicant documentation, ensuring accuracy and completeness prior to submission for underwriting approval.
- Assisted our small team of four with various standard credit union procedures; including teller work, back-office reporting, and special projects.
Certified Financial Counselor
Fair Credit Foundation
05.2019 - 07.2021
- Educated individuals and groups on basic financial principles to regain financial freedom in positive, non-judgmental environments.
- Developed plans with clients to live on budgets, increase savings, build credit, and decrease debt by providing tools and resources for long-term success.
- Developed new reporting system to track client success.
Counselor
USU Housing & Financial Counseling Services
01.2019 - 05.2019
- Prepared and presented on numerous financial topics to various types of groups.
- Educated clients on available community financial and housing resources, fostering sense of empowerment and self-sufficiency.
Supervisor, Food Prep/Server
The Aggie Marketplace
08.2016 - 05.2019
- Organized and promoted positive atmosphere for customers and employees.
- Demonstrated strong work ethic by executing PREDICT values (Passion, Respect, Empowerment, Dedication, Integrity, Continuous Improvement, and Teamwork).
- Oversaw daily restaurant operations, ensuring smooth workflow and timely completion of tasks.
Education
Bachelor of Science - Family, Consumer, And Human Development
Utah State University
Logan, UT05.2019
Skills
- Customer Relations
- Expert Problem Solving
- Documentation Management
- Quality Assurance
- Goal-Oriented
- Complex Problem-Solving
Certification
- FINRA Series 7 License
- FINRA Series 63 License
References
- Ryan Wilson, Manager, Marcus by Goldman Sachs, 11850 South Election Rd, Building 9, Draper, Utah 84020, 385-955-7534, Team Leader
- Martha Wunderli, Executive Director, Fair Credit Foundation, 230 W. 200 S. Suite 3104, Salt Lake City, UT, 84101, 801-824-0430, Employer
- Cindy Stokes, Supervisor, Utah State University Housing and Financial Counseling Services, EEJ College of Education and Human Services, Logan, UT, 84321, 435-797-8997, cindy.s@aggiemail.usu.edu, Supervisor, Professor
- Ellie Hansen, Supervisor, Utah State University Housing and Financial Counseling Services, EEJ College of Education and Human Services, Logan, UT, 84321, 435-770-1937, ellie.hansen@usu.edu, Supervisor
- Dr. Yoon Lee, Professor, Human Development and Family Studies, 2905 Old Main Hill, Logan, UT, 84321, 435-232-1355, yoon.lee@usu.edu, Professor
- Dave Chambers, Manager, The Aggie Marketplace, 899 E 600 N, Logan, UT, 84321, 435-730-5882, david.chambers@usu.edu, Employer
- Trevor Darby, Owner, BladeOps LLC, 1352 W 7800 S, West Jordan, UT, 84088, 801-718-2884, trevor@bladeops.com, Employer, Youth Leader
Timeline
Specialist
Marcus By Goldman Sachs
10.2022 - Current
Loan Officer
Hi-Land Credit Union
07.2021 - 10.2022
Certified Financial Counselor
Fair Credit Foundation
05.2019 - 07.2021
Counselor
USU Housing & Financial Counseling Services
01.2019 - 05.2019
Supervisor, Food Prep/Server
The Aggie Marketplace
08.2016 - 05.2019
Bachelor of Science - Family, Consumer, And Human Development
Utah State University
- FINRA Series 7 License
- FINRA Series 63 License
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