Summary
Overview
Work History
Education
Skills
Race Ethnicity
Personal Information
Headline
Name
Timeline
Generic

Talisa Strickland

Stone Mountain,GA

Summary

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in a fast-paced working environment. Successfully works as part of a team to reach personal and business goals. Known for successfully handling escalated customer support issues.

Overview

2
2
years of post-secondary education
16
16
years of professional experience

Work History

Customer Service Representative

Wipro Technologies
Atlanta, California
09.2023 - 02.2026
  • Resolved customer complaints by leveraging effective communication and problem-solving skills to enhance customer satisfaction.
  • Assisted customers with inquiries and provided product information efficiently.
  • Educate members about their benefits and eligibility requirements
  • Coordinated client scheduling to maximize service availability and reduce wait times.
  • Executed payment processing, ensuring accurate billing and timely transactions.

CSR REP

Southeast Transportation
Atlanta, GA
08.2016 - 03.2023
  • Processed customer payments at point of sale
  • Provide members with benefits that their insurance covers
  • Delivered exceptional customer support via phone and email, resolving inquiries and ensuring member satisfaction.
  • Managed escalation tickets to resolve customer issues
  • Tracked and managed service requests using company software, improving response times and service quality.

Customer Service Cashier

Publix
Tucker, Georgia
06.2010 - 08.2016
  • Processed customer transactions efficiently using point-of-sale systems.
  • Assisted customers with product inquiries and provided exceptional service.
  • Greeted customers and provided friendly customer service.
  • Handled returns and exchanges according to store policies.
  • Welcomed customers at entrance and provided friendly customer service.

Education

North Georgia Technical College
Clarkesville, GA
06.2009 - 09.2010

GED -

Stone Mountain Highschool
Stone Mountain, GA
05.2008 - 05.2009

Skills

  • Customer Service
  • Payment processing
  • Cash Handling
  • Microsoft Office
  • Outlook
  • Powerpoint
  • Typing Efficiency
  • Time Management
  • Self Motivator
  • Answering multiple calls
  • Leadership skills

Race Ethnicity

African American

Personal Information

Date of Birth: 12/11/92

Headline

African American

Name

African American

Timeline

Customer Service Representative

Wipro Technologies
09.2023 - 02.2026

CSR REP

Southeast Transportation
08.2016 - 03.2023

Customer Service Cashier

Publix
06.2010 - 08.2016

North Georgia Technical College
06.2009 - 09.2010

GED -

Stone Mountain Highschool
05.2008 - 05.2009
Talisa Strickland