Talisha Santiago
Danielle’s Hair Loft
Lawrence,MA
1
Language
13
years of professional experience
Experienced front desk and administrative professional with strengths in appointment scheduling, client communication, and office organization. Known for maintaining smooth daily operations, handling payments accurately, and creating a welcoming, efficient environment.
Work History
Receptionist\Assistant
3 Years 1 Month- Greeted clients promptly and maintained welcoming front desk environment
- Managed appointment scheduling, rescheduling, and calendar updates with accuracy
- Answered incoming calls and directed client inquiries to appropriate staff
- Confirmed bookings and reduced schedule conflicts through careful coordination
- Processed payments and supported smooth checkout for salon services
- Organized client records and updated contact information for reliable follow-up
- Assisted stylists with daily flow, ensuring timely client transitions
- Resolved routine reception issues and supported consistent salon operations
- Resolved customer problems and complaints.
- Managed multi-line telephone system and greeted claimants during office visits.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Handled sensitive information discreetly while performing administrative duties such as filing paperwork and processing payments.
- Maintained order and cleanliness of reception area for professional and inviting atmosphere.
Assistant
3 Years 6 Months- Coordinated front-desk scheduling, maintaining accurate appointment flow and minimizing client wait times.
- Supported stylists with service preparation, ensuring tools, products, and stations remained ready.
- Managed client communications, confirming bookings and resolving routine questions professionally.
- Monitored salon inventory, restocking retail and backbar supplies before shortages affected operations.
Assistant Manager
5 Years 10 Months- Supervised daily store operations, ensuring consistent service standards and smooth shift execution.
- Trained new team members on customer service, register procedures, and product presentation.
- Managed cash handling, drawer balancing, and end-of-day reconciliation with accuracy.
- Coordinated scheduling and labor coverage to support peak traffic and staffing needs.
Education
High School Diploma
Cosmetology License
Skills
Reception area maintenance
Maintaining cleanliness
Appointment scheduling
Office organization
Cash management
Document scanning
Mail routing
Meeting preparation
Calendar management
Languages
Spanish
Timeline
Receptionist\Assistant
Danielle’s Hair Loft
06.2023 - 07.2026Read More
Assistant
Salon Invi
06.2019 - 12.2022Read More
Assistant Manager
Heavenly Donuts
07.2013 - 05.2019Read More
Greater Lawrence Technical High School
High School Diploma
Read More
New England Hair Academy
Cosmetology License
Read More