Talisha Ann Gray
Fort Worth
Summary
Licensed Massage Practitioner and Esthetician with hands-on experience delivering customized therapeutic massage and advanced skincare treatments. Experienced in performing customized massage and skincare treatments while maintaining high standards of professionalism, sanitation, and client care. Passionate about creating personalized treatment experiences that improve clients' health, comfort, and confidence.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Envoy Airlines
DFW Airport
08.2024 - Current
- Assist customers with flight reservations and itinerary changes.
- Process ticketing and refund requests for passengers promptly.
- Collaborate with team members to resolve customer issues effectively.
- Educate customers about airline policies and procedures clearly.
Licensed Esthetician
Self-employeed
Hurst
06.2024 - 10.2025
- Specialized in advanced facial modalities including microdermabrasion, LED light therapy, and facial massage
- Performed customized facial treatment tailored to clients' skin conditions and concerns
- Provided personalized skincare consultations to clients based on individual needs.
- Guided clients in developing effective home skincare regimens and selecting suitable products and ingredients
- Implemented strict infection control and sanitation practices, ensuring client safety and satisfaction
- Managed appointment scheduling to ensure seamless client service and improve flow. to optimize client flow and enhance service availability
Customer Service Supervisor
Envoy Airlines
DFW Airport
05.2022 - 08.2024
- Led customer service team to enhance support quality for passengers.
- Supervised operations to ensure adherence to exceptional customer service standards.
- Resolved customer inquiries and issues with professionalism and empathy.
- Coordinated daily operations during peak hours to maintain service efficiency.
Education
Licensed Massage Practitioner -
Cortiva
Arlington, TX06-2025
Licensed Esthetician -
Salon Boutique Academy
Addison, TX05-2024
Skills
- Professional Esthetics
- Customized Facial Treatments
- Client Assessment
- Skin Analysis
- Treatment Planning
- Client Retention
- Retail Product Upselling
- Time Management
- Therapeutic Massage
- Lymphatic Drainage
- Stretch Therapy
- Myofascial Release
- Trigger Point Therapy
- ROM
- Communication
Timeline
Customer Service Representative
Envoy Airlines
08.2024 - Current
Licensed Esthetician
Self-employeed
06.2024 - 10.2025
Customer Service Supervisor
Envoy Airlines
05.2022 - 08.2024
Licensed Massage Practitioner -
Cortiva
Licensed Esthetician -
Salon Boutique Academy