Gregory Ryan Lampert
Tampa
Summary
Accomplished Sales Leader with over 13 years of distinguished experience driving success across the food and medical device industries. Recognized for an unwavering commitment to customer service excellence and operational efficiency, I expertly analyze market trends and customer needs to propel substantial business growth. My exceptional communication and negotiation skills have earned accolades for fostering enduring relationships and consistently achieving corporate objectives. A strategic thinker and dynamic problem solver, I am dedicated to delivering innovative solutions that enhance customer satisfaction and drive profitability.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Gerdau
Tampa, FL
07.2021 - Current
- - Spearheaded initiatives to elevate service standards, resulting in a 30% increase in customer retention.
- - Leveraged advanced knowledge of products to guide clients in optimizing their service options, fostering loyalty and repeat business.
Fraud Account Supervisor
Capital One
Tampa, FL
01.2019 - 02.2021
- - Effectively assessed and mitigated fraud risks, achieving a 100% Net Promoter Score (NPS) for six consecutive months.
- - Implemented operational enhancements that significantly improved productivity and recovery of fraudulent charges.
Sales Executive
Food Industry Sales
01.2015 - 01.2019
- - Developed and executed strategic sales plans, leading to substantial market share and revenue growth in food sales.
- - Cultivated strong relationships with distributors and key stakeholders, enhancing brand visibility and product placement in competitive markets.
- Various Roles
Device Tech/Sales Representative
My Broken Phone
Lakeland, FL
09.2015 - 09.2018
- - Managed sales and repairs of electronic devices while delivering exceptional customer service, resulting in a 25% increase in customer satisfaction and repeat sales.
Sales Associate/Data Consultant
Sprint by Arch Telecom
Brandon, FL
05.2014 - 09.2015
- - Achieved top performance metrics, recognized in the top 5% of associates for reducing product returns through effective customer engagement and education.
- - Conducted detailed product demonstrations, significantly increasing sales conversions.
Back Office Administration
Family Medicine of North Port
Long Island, NY
06.2011 - 05.2014
- - Streamlined administrative processes and improved patient data management, enhancing operational efficiency in a high-volume family medicine practice.
- - Assisted healthcare professionals by preparing exam rooms, managing patient flow, and ensuring accurate documentation, leading to improved patient satisfaction scores.
Sales Associate
Cingular Wireless
Knoxville, TN
09.2007 - 05.2009
- - Managed store operations and customer engagement to build a loyal client base, significantly boosting sales performance.
Education
Associates - Business
Hillsborough Community College
Tampa, FLSport Studies/Sport Management, Minor in Business
University of Tennessee
Knoxville, TN01.2006
Skills
- - LexisNexis & Credit Browser
- - VROL (VISA Resolve Online Program) & MCM (MasterCom Claims Manager)
- - Microsoft Office Suite (Word, Excel, PowerPoint)
- - Google Suite & Directory Sites
- - Social Media Marketing
- - Internet Website Creation
Certification
- - ABA (American Banking Association) Certified: BSA and AML Compliance
- - Fraud Prevention and Operational Risk Management
Timeline
Customer Service Representative
Gerdau
07.2021 - Current
Fraud Account Supervisor
Capital One
01.2019 - 02.2021
Device Tech/Sales Representative
My Broken Phone
09.2015 - 09.2018
Sales Executive
Food Industry Sales
01.2015 - 01.2019
Sales Associate/Data Consultant
Sprint by Arch Telecom
05.2014 - 09.2015
Back Office Administration
Family Medicine of North Port
06.2011 - 05.2014
Sales Associate
Cingular Wireless
09.2007 - 05.2009
Associates - Business
Hillsborough Community College
Sport Studies/Sport Management, Minor in Business
University of Tennessee