Talitha-Cumi Mason
Nordstrom
NEWYORK,NY
1
Certification
5
years of professional experience
Dependable customer service representative with strong organizational skills and a commitment to teamwork. Experienced in managing high-stress situations and delivering exceptional service, ready to contribute to enhancing customer satisfaction and operational success.
Work History
Customer Service Representative
1 Month- Resolved customer complaints promptly, improving satisfaction rates.
- Assisted customers with inquiries, enhancing overall shopping experience.
- Processed transactions accurately using point-of-sale systems, ensuring efficiency.
- Handled returns and exchanges following company policies to streamline processes.
- Facilitated efficient order pickup and curbside service to enhance customer satisfaction.
Cleaner
2 Months- Maintained cleanliness and sanitation standards in assigned areas.
- Operated cleaning equipment, ensuring proper usage and maintenance.
- Followed safety protocols to promote a hazard-free environment.
- Restocked supplies efficiently to support ongoing operations.
- Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
Breakfast Manager
8 Months- Oversaw breakfast food preparation to ensure high-quality standards and compliance with health regulations.
- Coordinated staff schedules to optimize coverage during peak breakfast hours.
- Trained new team members on menu items, safety procedures, and customer service expectations.
- Monitored inventory levels to maintain adequate stock of breakfast ingredients and supplies.
- Assisted in managing cash register operations during busy morning shifts for efficiency.
- Enhanced customer satisfaction through prompt service and friendly interactions during breakfast and lunch rushes.
- Trained new staff members on restaurant policies, procedures, and customer service standards, contributing to their professional development.
Customer Service Representative
9 Months- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Operated POS system to ensure efficient front-end operations.
- Transferred funds to various families nationwide and assisted in receiving payments.
Facilitated monetary support for families across the country. - Operated lottery machine to enhance customer gaming experience.
Cashier
1 Year 8 Months- Processed customer transactions efficiently using point-of-sale systems.
- Assisted customers with product inquiries and provided excellent service.
- Maintained accurate cash drawer balances throughout shifts.
- Collaborated with team members to ensure optimal store operations.
- Welcomed customers and helped determine their needs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
Education
Bachelor of Arts - Criminal Justice
- Honoree of Cum laude
- 3.4 GPA
- Psychology Minor
Skills
Customer service
Active listening
Critical thinking
Data entry
Relationship building
First aid and CPR
Teamwork and collaboration
Reliability
Organizational skills
Effective communication
Goal setting
Problem-solving
Certification
- ServeSafe
- CPR certified
Timeline
Customer Service Representative
Nordstrom
07.2026 - CurrentRead More
Cleaner
Sizemore
03.2026 - 05.2026Read More
Breakfast Manager
Wendys Restaurant
08.2025 - 04.2026Read More
Customer Service Representative
Walmart
07.2023 - 04.2024Read More
Cashier
Foodlion
11.2021 - 07.2023Read More
Winston-Salem State University
Bachelor of Arts from Criminal Justice
Read More