Taliyah Wilborn
Chicago,IL
Summary
Dedicated worker with many years of experience combining management and customer service expertise in call centers and hospitals. I am seeking a position within a company that offers growth opportunities.
Overview
5
5
years of professional experience
Work History
Lead Cashier
Walmart
06.2018 - 08.2019
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Processed both cash and card purchases and returns.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Conducted inventory counts by adding each item in stock and documenting in computer system.
- Taught employees fundamentals of register use, merchandise scanning and customer service.
Mail Processing Clerk
United States Postal Service, USPS
08.2019 - 07.2020
- Used automated mail processing equipment to sort and collate mail.
- Released registered and special delivery letters and packages to designated recipients and obtained signatures for release.
- Weighed letters and packages and calculated costs based on classification, weight, and destination.
- Loaded letters onto processing equipment, removed non-processable letters and maintained continuous sorting feed.
- Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
Patient Service Representative
University Of Chicago Medical Center
08.2020 - 03.2022
- Provided information regarding patient accounts to authorized callers while complying with HIPPA guidelines and regulations.
- Managed switchboard, answering all calls from patients, family members, medical staff, administrative staff, or regulatory agencies directing questions and messages to appropriate personnel in a timely manner.
- Corrected patient demographics, scheduled appointments, confirmed referrals and surgeries utilizing Epic daily.
- Prepped, scanned, released, processed and maintained patients medical records, labs, orders, and outside records.
Administrative Assistant
CBRE, Inc
03.2022 - 10.2023
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Sorted and distributed office mail and recorded incoming shipments for corporate records.
- Assisted coworkers and staff members with special tasks on daily basis.
- Executed record filing system to improve document organization and management.
- Scheduled office meetings and client appointments for staff teams.
Education
High School Diploma -
Hansberry College Prep
Chicago05.2021
Skills
- Scheduling
- Attendance Record Management
- Critical Thinking
- Strong Communication
- Time Mangement
Timeline
Administrative Assistant
CBRE, Inc
03.2022 - 10.2023
Patient Service Representative
University Of Chicago Medical Center
08.2020 - 03.2022
Mail Processing Clerk
United States Postal Service, USPS
08.2019 - 07.2020
Lead Cashier
Walmart
06.2018 - 08.2019
High School Diploma -
Hansberry College Prep
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