Hi, I’m
Olivia L. Schmidt
Windsor,CO
Summary
Multitalented hard working and eager to learn individual with strengths including organization, leadership, motivation, etc. Passionate about improving the quality of people's lives through care and exceptional service. Seeking to expand with knowledge and experience to help myself and others achieve their goals.
Overview
4
years of professional experience
1
Certification
Work History
Ulta Beauty
Lead Cashier
01.2022 - Current
Job overview
- Helped customers complete purchases, locate items and join reward programs.
- Resolved escalated customer disputes with special actions such as discounts.
- Built effective training and coaching strategies to optimize team performance.
- Trained as Retail Sales Manager and provided back-up coverage to provide customers and team with optimal support.
- Helped management develop employee improvement plans to motivate team members to higher levels of performance, skill and efficiency.
- Trained, mentored and developed over 20 new cashiers with positive and encouraging techniques to maximize performance and team contributions.
Coldstone Creamery
Crew Member/Cake Decorator
07.2021 - 04.2022
Job overview
- Made and restocked up to 25 batches of ice cream and recorded inventory when product was low
- Maintained sanitary food prep station by following established safety procedures and sanitizing instructions.
- Handled phone calls regarding inquiries, canceled orders, and ordering conflicts.
- Verified the accuracy of orders while meeting strict deadlines for producing completed products.
- Designed specialty cakes for weddings, birthdays, and graduations.
Cellular Plus Verizon
Wireless Consultant
09.2020 - 02.2021
Job overview
- Performed trouble-shooting tasks on a range of devices, along with training and educating customers to troubleshoot devices when applicable
- Activated both contract and pre-paid wireless phones for customers by inserting new SIM cards and batteries, restoring content, and establishing new payment accounts.
- Tracked and recorded department inventory of products.
- Handled large amounts of cash and completed hourly audits to ensure cash drawer was accurate
- Upsold customers by recommending accessories and promotions to increase revenue.
Windmill Child Enrichment Center
Assistant Teacher
07.2019 - 09.2020
Job overview
- Organized toddler activities to develop skills such as sensory, language, movement, etc
- Delivered safe and efficient child care services to 10 children daily from ages 6 weeks to 5 years old
- Maintained accurate records on individual children, including daily observations, information about activities, meals served, and medications administered
- Worked with teachers to design lesson plans and coordinate activities for classes, consistently noting successful ideas and identifying areas for improvement.
Education
Aims Community CollegeGreeley, CO
Some College (No Degree) from Arts of Psychology
Windsor High SchoolWindsor, CO
High School Diploma
01.2019
Skills
- Issue Resolution
- Sales
- Customer Service
- Innovation and Creativity
- Cash Handling
- Optimizing Team Performance
- Scheduling
- Mentoring
- New Hire Training
- POS Systems
- Learning Modalities
- Positive Student Engagement
Certification
- Insurance Sales License - April 2023
Timeline
Lead Cashier
Ulta Beauty
01.2022 - Current
Crew Member/Cake Decorator
Coldstone Creamery
07.2021 - 04.2022
Wireless Consultant
Cellular Plus Verizon
09.2020 - 02.2021
Assistant Teacher
Windmill Child Enrichment Center
07.2019 - 09.2020
Aims Community College
Some College (No Degree) from Arts of Psychology
Windsor High School
High School Diploma
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