Brittany Powers
Surprise,AZ
Overview
11
11
years of professional experience
Work History
Lead Cashier
Ulta
Surprise, AZ
04.2024 - Current
- Supervised daily cash operations and maintained accurate cash drawers.
- Trained new cashiers on customer service and register procedures.
- Managed customer transactions efficiently in a fast-paced retail environment.
- Ensured compliance with company policies and cash handling procedures.
- Assisted with inventory management and restocking merchandise on the sales floor.
- Resolved customer inquiries and complaints with professionalism and care.
- Collaborated with team members to enhance store layout and merchandising displays.
- Monitored register performance and reported any discrepancies to management.
- Greeted customers and provided excellent customer service.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Maintained a clean and organized work environment to ensure customer satisfaction.
- Responsible for opening and closing registers accurately according to established procedures.
- Addressed customer complaints promptly while remaining professional in challenging situations.
- Handled escalated customer service issues professionally and courteously.
- Processed returns and exchanges efficiently while adhering to company policies.
- Resolved discrepancies between sales floor and register information quickly.
- Kept informed of current promotions, exchange and refund policies, pricing structures.
- Built and maintained productive relationships with employees.
Cashier
Ulta
Surprise , AZ
03.2016 - Current
- Processed customer transactions efficiently using point-of-sale systems.
- Maintained accurate cash drawer throughout shift for financial integrity.
- Provided excellent customer service by addressing inquiries and resolving issues.
- Assisted in training new cashiers on company policies and procedures.
- Handled returns and exchanges while following company return policies.
- Maintained cleanliness and organization of cashier area and surrounding space.
- Collaborated with team members to ensure smooth store operations during peak hours.
- Accepted cash and credit card payments, issued receipts and provided change.
- Performed other duties as assigned by management.
- Stocked shelves with merchandise when needed.
- Helped customers find specific products, answered questions, and offered product advice.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Learned roles of other departments to provide coverage and keep store operational.
Merchandise Manager
Ulta
Surprise, AZ
03.2019 - 12.2026
- Developed visual merchandising strategies to enhance store displays and appeal.
- Executed promotional events to drive customer engagement and sales growth.
- Created seasonal and promotional displays to maximize sales and profits.
- Executed multiple projects simultaneously, coordinating, and prioritizing tasks.
- Performed regular audits of store inventories in order to detect discrepancies between actual stock levels versus what is reported in the system.
- Increased sales through targeted merchandising plans and stocking of desirable inventory.
- Assisted customers in selecting appropriate items based on their individual needs.
- Identified and addressed performance issues within the merchandising team, implementing solutions to improve efficiency.
- Organized and prioritized projects.
Education
Some College (No Degree) -
Hartnell College
Salinas, CASkills
- Cash handling
- Point-of-sale operation
- Customer transaction management
- Register performance monitoring
- Team collaboration
- Staff training
- Complaint resolution
- Visual merchandising
- Effective communication
- Problem solving
- Attention to detail
- Time management
- Team building
- Hospitality and accommodation
- Issue resolution
- Upselling strategies
- Training and coaching
- Opening and closing procedures
- Dependability
- Tactfulness
Timeline
Lead Cashier
Ulta
04.2024 - Current
Merchandise Manager
Ulta
03.2019 - 12.2026
Cashier
Ulta
03.2016 - Current
Some College (No Degree) -
Hartnell College