Ashley Lammersfeld
Chicago,IL
Summary
I am a reliable and personable professional with experience in customer service, retail leadership, and child care. I have the ability to handle high pressure environments, and I have the ability to thrive in a fast paced environment. I excel at multitasking, team coordination, and creating positive guest experiences. As a lead cashier at Ulta Beauty, I managed front end operations and trained new employees. As a babysitter I ensured safe, engaging environments for children, as well as strong interpersonal skills, such as attention to detail and commitment to helping others as well as developing strong communication and problem solving skills.
Overview
5
5
years of professional experience
Work History
Lead Cashier
Ulta Beauty Inc.
Skokie, Illinois
10.2021 - Current
- Trained new cashiers on customer service and operational procedures.
- Managed customer transactions using point-of-sale systems efficiently.
- Assisted in maintaining a clean and organized checkout area.
- Resolved customer inquiries and provided product information effectively.
- Collaborated with management to improve checkout processes and service quality.
- Monitored inventory levels and communicated restocking needs to the team.
- Enforced company policies regarding returns, exchanges, and payment methods consistently.
- Greeted customers and provided excellent customer service.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Maintained a clean and organized work environment to ensure customer satisfaction.
- Addressed customer complaints promptly while remaining professional in challenging situations.
- Handled escalated customer service issues professionally and courteously.
- Learned roles of other departments to provide coverage and keep store operational.
- Processed returns and exchanges efficiently while adhering to company policies.
- Assisted with training new cashiers in departmental operations and procedures.
- Authorized discounts and special actions to resolve customer disputes and maintain satisfaction.
- Identified opportunities for improving processes related to cash handling and customer service.
- Directed trash removal and sanitation procedures to keep aisles and register area organized.
- Rotated and merchandised products at point-of-sale to improve impulse buy rate.
- Helped with purchases and signed customers up for rewards program.
- Maintained current knowledge of store promotions to highlight sales to customers.
- Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
- Answered phone calls to assist customers with questions and orders.
Babysitter
Mar Alesia
Chicago, Illinois
05.2020 - 09.2022
- Supervised children during playtime and activities to ensure safety.
- Planned engaging educational games that promoted learning and development.
- Prepared nutritious meals and snacks according to dietary needs.
- Established routines that provided structure and comfort for children.
- Maintained cleanliness and organization of play areas and children's belongings.
- Responsibly watched children while parents were out.
- Assisting with meals, snacks, and bedtime routines for the children.
- Maintaining a positive attitude while being patient and understanding with the children.
- Monitored children's safety and well-being to prevent accidents and falls.
- Establishing trust through consistent communication with both parents and kids.
- Remaining alert at all times while caring for multiple children simultaneously.
- Organized various activities, games, crafts and outings to keep children entertained.
Education
Associate of Science -
Wilbur Wright College
4300 N Narragansett Ave, Chicago IL 6063412-2025
Skills
- Customer service
- Team collaboration
- Conflict resolution
- Communication skills
- Time management
- Sales expertise
- Training and mentoring
- Manager support
- Dependability
- Hospitality and accommodation
- Issue resolution
- Collaboration
- Multitasking and organization
- Positive attitude
- Punctual and reliable
- Team leadership
- Empathy and patience
- Problem-solving
Accomplishments
- Phi Theta Kappa Honor Society
Affiliations
- Volunteering at feed my starving children
- Volunteer animal foster
Timeline
Lead Cashier
Ulta Beauty Inc.
10.2021 - Current
Babysitter
Mar Alesia
05.2020 - 09.2022
Associate of Science -
Wilbur Wright College