Taliyah Terry
Valdosta,GA
Summary
Hardworking server with proven relationship-building and time management skills in fast-paced restaurant environments. Successful at handling tables of all sizes with accuracy and impeccable service skills. Strives to meet customer needs, drive satisfaction and promote long-term loyalty. Diligent team member with excellent multitasking, organizational and time management abilities. Skilled at promoting items and completing customer sales, smoothly suggesting purchases to drive revenue and promoting positive experiences to strengthen customer loyalty. Familiar with customer service and adaptable to new processes and procedures.
Overview
3
3
years of professional experience
Work History
Server
Waffle House
Lawrenceville, GA
12.2023 - 12.2023
- Provided exceptional service to high volume of daily customers.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Recorded meal selections and transactions in microsystem to deliver prompt service.
- Responded to ad hoc cleaning duties at end of shift.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
Cashier
Kroger
Lawrenceville, GA
11.2020 - 08.2023
- Ensured compliance with all safety regulations within the store environment.
- Answered customer questions and provided store information.
- Collected payments and provided accurate change.
- Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
- Preserved appearance of store by arranging and replenishing displays and merchandise racks.
- Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.
- Processed customer payments quickly and returned exact change and receipts.
- Answered phone calls to assist customers with questions and orders.
- Stocked shelves with merchandise when needed.
- Verified customer age requirement for alcohol or tobacco purchases.
- Maintained current knowledge of store promotions to highlight sales to customers.
- Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
- Used suggestive selling techniques to promote add-on sales.
Education
Bachelor of Science - Astronomy
Valdosta State University
Valdosta, GA05-2026
Skills
- Food Delivery
- Food Running
- Beverage Preparation
- Food Inspection
- Guest Engagement
- Regulatory Compliance
- Menu Knowledge
- Positive and Professional
- ID Verification
- Cash Handling
- POS Systems
- Customer Assistance
- Payment Processing
- Payment Collection
- Cleaning and Sanitizing
- Customer Service Excellence
Languages
English
Native/ Bilingual
Spanish
Professional
Affiliations
- Roller Skating
- Spoken word poetry
Timeline
Server
Waffle House
12.2023 - 12.2023
Cashier
Kroger
11.2020 - 08.2023
Bachelor of Science - Astronomy
Valdosta State University
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