Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic

Talon Thurman

Henderson,NV

Overview

6
6
years of professional experience

Work History

Cocktail Server

Emerald Island Casino
06.2023 - Current
  • Anticipated guest needs and determined customer preferences to provide proactive service in a timely manner.
  • Maintained high levels of TAM safety by closely monitoring guests' conditions and slowing them down or discontinuing service.
  • Observed rate of play on slot floor to assure company standards are met and charged accordingly.
  • Received and fulfilled over 200 guests' orders efficiently in self service well.

Banquet Bartender

Eureka Casino Resort
04.2022 - 06.2023
  • Responded to guest questions and requests with friendly and knowledgeable service.
  • Prepared for events by setting up and organizing bar, stocking supplies and arranging tables.
  • Kept detailed inventories and notified management of ordering needs for liquor, beer, wine, and bar supplies.
  • Poured and prepared mixed drinks for 100+ people per special event.
  • Communicated effectively with management and chef, as well as assisted support to serving staff.

Bartender

Club Fortune Casino
08.2018 - 01.2022
  • Kept bar presentable and well-stocked to meet customer needs.
  • Accepted payments, calculated change, processed cards, issued receipts, and paid out gaming wins.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication, ensuring safety of each patron as well as the company.
  • Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
  • Monitored gaming activity to ensure proper payments or comps were applied to each tab.
  • Maintained full knowledge of promotions and learned how to prepare wide range of specialty drinks and cocktails for 200+ guests per night.

Crew Leader

Sonic Drive-In
10.2017 - 07.2018
  • Cross trained in all positions in case of emergency or if extra hands were needed.
  • Discussed daily work requirements and goals with crew and delegated tasks to enable proper flow of service in fast paced environments.
  • Addressed and resolved customer complaints and in-house issues to increase satisfaction and establish trust.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Maintained thorough menu knowledge to sufficiently answer any questions regarding menu item sourcing, ingredients and cooking methods.

Education

High School Diploma -

Basic Academy of International Studies
Henderson, NV
02.2018

Skills

  • Service-Oriented Mindset
  • Clear and Effective Communication
  • Liquor, Beer, and Wine Knowledge
  • Rapid and Adaptive
  • Honest and Dependable
  • Collaboration and Teamwork
  • Guest Engagement
  • Safe Food Handling

Accomplishments

  • VP of Hospitality and Tourism DECA 2016-2017
  • VP of Career Development DECA 2017-2018

Languages

English

Timeline

Cocktail Server

Emerald Island Casino
06.2023 - Current

Banquet Bartender

Eureka Casino Resort
04.2022 - 06.2023

Bartender

Club Fortune Casino
08.2018 - 01.2022

Crew Leader

Sonic Drive-In
10.2017 - 07.2018

High School Diploma -

Basic Academy of International Studies

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Talon Thurman