Talon Thurman
Henderson,NV
Overview
6
6
years of professional experience
Work History
Cocktail Server
Emerald Island Casino
06.2023 - Current
- Anticipated guest needs and determined customer preferences to provide proactive service in a timely manner.
- Maintained high levels of TAM safety by closely monitoring guests' conditions and slowing them down or discontinuing service.
- Observed rate of play on slot floor to assure company standards are met and charged accordingly.
- Received and fulfilled over 200 guests' orders efficiently in self service well.
Banquet Bartender
Eureka Casino Resort
04.2022 - 06.2023
- Responded to guest questions and requests with friendly and knowledgeable service.
- Prepared for events by setting up and organizing bar, stocking supplies and arranging tables.
- Kept detailed inventories and notified management of ordering needs for liquor, beer, wine, and bar supplies.
- Poured and prepared mixed drinks for 100+ people per special event.
- Communicated effectively with management and chef, as well as assisted support to serving staff.
Bartender
Club Fortune Casino
08.2018 - 01.2022
- Kept bar presentable and well-stocked to meet customer needs.
- Accepted payments, calculated change, processed cards, issued receipts, and paid out gaming wins.
- Followed alcohol awareness procedures for preventing excessive guest intoxication, ensuring safety of each patron as well as the company.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
- Monitored gaming activity to ensure proper payments or comps were applied to each tab.
- Maintained full knowledge of promotions and learned how to prepare wide range of specialty drinks and cocktails for 200+ guests per night.
Crew Leader
Sonic Drive-In
10.2017 - 07.2018
- Cross trained in all positions in case of emergency or if extra hands were needed.
- Discussed daily work requirements and goals with crew and delegated tasks to enable proper flow of service in fast paced environments.
- Addressed and resolved customer complaints and in-house issues to increase satisfaction and establish trust.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Maintained thorough menu knowledge to sufficiently answer any questions regarding menu item sourcing, ingredients and cooking methods.
Education
High School Diploma -
Basic Academy of International Studies
Henderson, NV02.2018
Skills
- Service-Oriented Mindset
- Clear and Effective Communication
- Liquor, Beer, and Wine Knowledge
- Rapid and Adaptive
- Honest and Dependable
- Collaboration and Teamwork
- Guest Engagement
- Safe Food Handling
Accomplishments
- VP of Hospitality and Tourism DECA 2016-2017
- VP of Career Development DECA 2017-2018
Languages
English
Timeline
Cocktail Server
Emerald Island Casino
06.2023 - Current
Banquet Bartender
Eureka Casino Resort
04.2022 - 06.2023
Bartender
Club Fortune Casino
08.2018 - 01.2022
Crew Leader
Sonic Drive-In
10.2017 - 07.2018
High School Diploma -
Basic Academy of International Studies
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