Talor Hinton

• Assisted nursing staff with patient care, ensuring timely completion of tasks and improved patient satisfaction.
• Answered telephone calls to offer office information, answer questions, and direct calls to staff.
• Managed incoming calls and directed to appropriate department.
• Maintained a clean, organized work environment for optimal efficiency in the delivery of patient care services.
• Contributed to positive patient experiences by greeting visitors, providing directions, and addressing inquiries professionally.
• Supported hospital compliance efforts by adhering to privacy policies and HIPAA regulations when handling sensitive patient information.

Served meals to residents in accordance with established

schedules and dietary procedures.

Washed plates, cups, serving and eating utensils and kitchen

equipment in commercial dishwasher.

Maintained strict levels of cleanliness for tables, floors and prep

areas.

Cleared tables and removed dishes, trays and utensils from dining

room to dishwashing area.

Arranged tray and or table settings with proper tableware,

condiments and tray card.

Set up and prepared cooking supplies and workstations during

opening and closing to maximize productivity.

Assisted in maintaining dry storage areas and handling unpacking,

dating and rotating of food and non-food supplies as directed.

Delivered nourishment and supplements to nurse station for

distribution to specific residents.

Upheld efficiency of meal services by pre-setting tables before

• Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
• Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
• Answered customer telephone calls promptly to avoid on-hold wait times.
• Answered constant flow of customer calls with minimal wait times.
• Responded to customer requests for products, services, and company information.
• Developed strong relationships with clients by understanding their needs and preferences, fostering long-term loyalty.
• Enhanced customer satisfaction by promptly addressing inquiries and resolving issues efficiently.

• Provided information about local attractions, enhancing guest experiences.
• Shared insights about cultural attractions with guests to enhance understanding and enjoyment of area.
• Resolved scheduling conflicts for events by coordinating with multiple parties to achieve seamless experiences.
• Coordinated reservations for dining and activities by collaborating with local vendors and service providers.
• Assisted guests with special needs or requests, demonstrating empathy and understanding in every interaction.