Talynn gibson
Dry Ridge,KY
Summary
Detail-oriented Front Desk Receptionist experienced in customer support and office organization. Delivered positive visitor experiences through effective conflict resolution and efficient data entry. Certified Direct Support Provider, trained to assist individuals with cognitive or physical impairments.
Overview
13
13
years of professional experience
Work History
Front Desk Receptionist
The Bill and Betsy Scheben Care Center
Florence, KY
12.2024 - 07.2026
- Greeted and assisted visitors, creating a welcoming first impression.
- Answered phone calls and directed inquiries to appropriate staff members.
- Assisted individuals who attended the day program with compassion during their everyday activities
- Transported individuals who were wheel chair dependent to their classrooms
- Contributed to fundraising initiatives, enhancing program resources and community engagement.
- Ensured lobby area remained clean, organized, and inviting for guests.
- Assisted in training new reception staff on procedures and systems.
- Performed data entry into computer systems to maintain accurate records of customer information.
- Provided administrative support such as filing documents, photocopying and scanning materials.
Front Desk Receptionist
DL Webster Auto Recycling
Walton, KY
02.2022 - 05.2024
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Resolved any customer complaints or issues in a timely fashion following established protocols.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Handled cash transactions accurately, balancing the register at the end of each shift.
- Provided administrative support such as filing documents, photocopying and scanning materials.
- Performed data entry into computer systems to maintain accurate records of customer information.
- Coordinated communication between departments for seamless operations.
- Tracked office supplies inventory levels, placed orders for replenishment as needed and monitored deliveries upon arrival.
- Completed basic bookkeeping and document filing.
- Reconciled daily financial transactions against cash receipts at the end of each day's business activity.
Food Service Worker
Grant County Ky Schools
Crittenden, Kentucky
08.2018 - 03.2021
- Prepared and served nutritious meals to students and staff daily.
- Maintained cleanliness and organization of kitchen and dining areas.
- Assisted with inventory management of food supplies and materials.
- Followed safety and sanitation guidelines in food handling practices.
- Collaborated with team members to ensure efficient meal service operations.
- Set up serving stations and displayed food items attractively for service.
- Communicated effectively with students regarding menu options and dietary needs.
- Trained new staff on proper food preparation techniques and equipment use.
- Performed variety of duties related to food service.
Front Desk Receptionist
DL Webster Auto Recycling
Walton
04.2013 - 08.2018
- Greeted and assisted visitors with a friendly and welcoming demeanor.
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
- Maintained accurate records of visitor logs and appointment details.
- Coordinated communication between departments for seamless operations.
- Performed data entry into computer systems to maintain accurate records of customer information.
- Completed basic bookkeeping and document filing.
- Drafted professional business documents, spreadsheets, and correspondence.
Education
Simon Kenton High School
Independence , KySkills
- Customer support
- Appointment scheduling
- Payment processing
- Data entry
- Office organization
- Document management
- File management
- Record keeping
- Inventory tracking
- Professional communication
- Phone etiquette
- Attention to detail
- Problem solving
- Conflict resolution
- Record keeping
Timeline
Front Desk Receptionist
The Bill and Betsy Scheben Care Center
12.2024 - 07.2026
Front Desk Receptionist
DL Webster Auto Recycling
02.2022 - 05.2024
Food Service Worker
Grant County Ky Schools
08.2018 - 03.2021
Front Desk Receptionist
DL Webster Auto Recycling
04.2013 - 08.2018
Simon Kenton High School