Tam Nguyen
Summary
Highly motivate Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased revenue, improving buying experience and elevating company profile with targeted markets. Consistently recognized for sales performance and excellence in customer service.
Overview
13
13
years of professional experience
Work History
Account Manager
AT&T Mobility
10.2022 - Current
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
Sales Lead
Enjoy Technology
03.2021 - 09.2022
- Trained, coached, and mentored new sales associates for maximum performance.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
Territory Sales Manager
Koyoi INC
09.2017 - 09.2018
- Managed a diverse portfolio of accounts, consistently meeting or exceeding sales targets while maintaining high levels of customer satisfaction.
- Demonstrated exceptional time management skills by balancing multiple priorities, including client meetings, sales calls, and administrative tasks efficiently without sacrificing quality or results.
Financial Services Representative
MassMutual Financial Group
03.2017 - 08.2018
- Provided excellent customer service, resolving issues quickly and maintaining long-term client relationships.
- Maintained up-to-date knowledge of industry regulations, trends, and best practices to provide informed advice to clients.
Financial Services Representative
AIG Insurance
01.2016 - 03.2017
- Worked with clients to develop financial planning strategies and solutions through evaluation of finances.
- Advised clients on retirement planning options such as IRAs or annuities based on individual goals.
Retail Sales Representative
AT&T Mobility
03.2014 - 01.2016
- Maintained awareness of competitors'' offerings to provide informed comparisons when assisting customers with purchase decisions.
- Boosted customer satisfaction by providing exceptional product knowledge and personalized recommendations.
Retail Sales Representative
Comcast, Xfinity
02.2011 - 03.2014
- Increased sales by offering advice on purchases and promoting additional products.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Education
GED -
American Academy
San Francisco, CA01.2000
Skills
- Detail-oriented and organized with strong time management skills
- Customer Service
- Inside sales
- Insurance sales
- Strong negotiation and closing skills
- Excellent interpersonal and communication abilities
- Proficient in CRM software (eg, Salesforce) and Microsoft Office Suite
- Problem-Solving
Timeline
Account Manager
AT&T Mobility
10.2022 - Current
Sales Lead
Enjoy Technology
03.2021 - 09.2022
Territory Sales Manager
Koyoi INC
09.2017 - 09.2018
Financial Services Representative
MassMutual Financial Group
03.2017 - 08.2018
Financial Services Representative
AIG Insurance
01.2016 - 03.2017
Retail Sales Representative
AT&T Mobility
03.2014 - 01.2016
Retail Sales Representative
Comcast, Xfinity
02.2011 - 03.2014
GED -
American Academy
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