Tam Vu
Katy,TX
Summary
Dynamic leader with a proven track record at CWS Apartment Homes, LLC, enhancing operational efficiency and tenant satisfaction through strategic financial oversight and rent pricing optimization. Excelled in fostering team collaboration and cultural competency, significantly improving community engagement. Skilled in budget control and problem-solving, adapt at driving projects to completion with a focus on achieving high occupancy rates.
Overview
17
17
years of professional experience
Work History
Community Director
CWS Apartment Homes, LLC
08.2015 - Current
- Reviewed financial reports to identify potential issues, cost saving opportunities and significant departures from budget.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports using Yardi.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Communicated effectively with customers, residents, investors, vendors, leadership, and team members.
- Implemented and enforced policies and procedures to maintain properties to highest standards.
- Contributed to successful hiring processes by vetting and interviewing applicants.
- Introduced and monitored effective lease renewal programs to maintain high occupancy rates.
- Kept properties in compliance with local, state, and federal regulations.
- Conducted regular inspections of both interior and exterior of properties for damage.
- Maintained open communication with residents to proactively handle questions and complaints.
- Developed and implemented unique and engaging activities for residents.
- Led tours to highlight property features to prospective tenants and answer questions.
- Supervised reputation platforms, taking into account any negative trends.
- Strong social media and collaboration with Marketing by promoting organic content.
- Representing and participate in the CWS BRIDGE Program.
Social Media Content Creator
Pure Barre
04.2022 - 05.2023
- Developed in-depth understanding of digital and mobile marketing practices and media.
- Managed content across multiple platforms for widest audience reach.
- Edited and proofread drafts of articles and other documents.
- Customized brand message to reach and capture target audience interest and drive engagement.
- Developed and promoted corporate brand, images and identity to media and public.
- Oversaw social media presence and aligned posts to include branding and trending ideas.
- Increased brand awareness through development and implementation of successful public relations campaigns.
Pure Barre Instructor
Pure Barre
09.2019 - 05.2023
- Coincidentally led and energetically command a room of 20 people.
- Planned and prepared diligently before each class, including study of choreography and class planning prior to each class.
- Maintained high-energy for 50-minute class is required.
- Cultivated positive relationships with participants by interacting with group during fitness classes.
- Helped clients reach fitness objectives by providing encouragement and motivation.
- Adapted instruction to accommodate special needs, disabilities and physical limitations.
- Stayed current with CPR and first aid certification to provide emergency response in case of injury.
- Demonstrated proper form and technique to prevent injury.
- Encouraged participants to stay motivated and reach fitness goals.
- Used music to motivate and energize classes.
- Set up and broke down equipment before and after classes.
- Assisted with marketing and promoting of classes and services.
Assistant Community Director
CWS Apartment Homes, LLC
06.2011 - 08.2015
- Collected rental payments from residents and kept meticulous records of delinquent accounts.
- Provided leadership, guidance and support to staff members.
- Participated in community events to promote services and engage with public.
- Conducted property checks and addressed violations with residents.
- Managed administrative functions like month-end close and contract preparation.
- Maintained open communication with tenants to proactively handle questions and complaints.
- Led tours to highlight property features to prospective tenants and answer questions.
- Maintained knowledge on lease and renewal rates to advocate for appropriate changes.
- Received and processed resident payments, and updated system accounts with latest information.
- Inspected buildings, vacant units, and common areas regularly to identify repairs needing immediate attention.
- Prepared and processed applications, initial payments and security documentation for new residents.
- Tracked prospects and responded to new inquiries to increase conversion rates.
Leasing Consultant
CWS Apartment Homes, LLC
12.2007 - 04.2011
- Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
- Responded to requests and scheduled appointments for property showings.
- Collected monthly rent payments and other fees, always properly recording, and processing money.
- Distributed and followed up on tenant renewal notices.
- Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
- Verified tenant incomes and other information before accepting lease applications.
- Generated professional networks by engaging in professional, industry and government organizations.
Education
No Degree -
Houston Community College
Houston, TXSkills
- Budget Control
- Rent Pricing Optimization
- Cultural Competency
- Partnership Development
- Financial Oversight
- Problem-solving aptitude
- New Construction
- Organizational Skills
- Team Collaboration
Accomplishments
- Supervised team of 7 staff members.
- New Construction Lease Up
- BRIDGE Volunteer of the Quarter - CWS Award 2019
- BRIDGE Nominated for Volunteer of the Quarter 2023
- Houston BRIDGE Coach 2015-2023
Languages
English
Full Professional
Vietnamese
Native or Bilingual
Timeline
Social Media Content Creator
Pure Barre
04.2022 - 05.2023
Pure Barre Instructor
Pure Barre
09.2019 - 05.2023
Community Director
CWS Apartment Homes, LLC
08.2015 - Current
Assistant Community Director
CWS Apartment Homes, LLC
06.2011 - 08.2015
Leasing Consultant
CWS Apartment Homes, LLC
12.2007 - 04.2011
No Degree -
Houston Community College
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