Tama Lloyd
Valley Grande,AL
Summary
Dedicated professional with strong organizational and time management skills. Experienced in streamlining operations and enhancing client relations, aiming to drive efficiency and elevate customer satisfaction.
Overview
35
35
years of professional experience
Work History
Receptionist
Valley Creek Veterinarian
01.2025 - Current
- Managed front desk operations, ensuring smooth patient check-ins and effective communication with pet owners.
- Maintained accurate patient records and processed billing efficiently using practice management software.
- Trained new reception staff on office procedures, enhancing team efficiency and service quality.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Operations Specialist
Sonics Drive In
10.1991 - 01.2025
- Streamlined daily operations by optimizing workflow processes and improving team communication.
- Implemented inventory management systems to enhance stock accuracy and reduce waste.
- Trained and mentored new staff on operational procedures and customer service standards.
- Analyzed performance metrics to identify areas for process improvement and efficiency gains.
- Boosted customer satisfaction, addressing client concerns in a timely and professional manner.
- Implemented necessary changes in response to shifting business needs, maintaining a proactive approach to problemsolving.
Education
High School Diploma -
Lloyd Star High School
Brookhaven, MSNo Degree -
Colin Junior College
WessonSkills
- Organization skills
- Time management
- Telephone skills
- Data entry
- Verbal and written communication
- Customer/Client relations
- Appointment scheduling
- Scheduling
- Customer service
- Payment processing
- Basic accounting
- Recordkeeping and bookkeeping
Timeline
Receptionist
Valley Creek Veterinarian
01.2025 - Current
Operations Specialist
Sonics Drive In
10.1991 - 01.2025
High School Diploma -
Lloyd Star High School
No Degree -
Colin Junior College