Secretary
Open To Work
Tamala Hollis
BJC Hospital
Kansas City,MO
Work Preference
Job Search Status:
Open to work
Desired start date:
Immediately
Desired Job Title
Unit SecretaryGuest Service Associate/LeadLicensed Insurance Agent, Order Verification SpecialistCustomer Service Specialist
Work Type
Full Time
Location Preference
On-SiteRemoteHybrid
Location:
Kansas City, MO, US
Open to relocation:
No
Important To Me
Career advancementWork-life balancePersonal development programsHealthcare benefitsCompany CultureFlexible work hoursPaid time offWork from home optionStock Options / Equity / Profit Sharing401k matchPaid sick leave4-day work week
12
years of professional experience
Professional administrative professional with comprehensive experience prepared for this role. Proven ability to manage patient records, schedule appointments, and facilitate communication within healthcare settings. Adept at collaborating with team members and adapting to changing demands. Skilled in medical terminology, data entry, and maintaining confidentiality. Reliable and results-focused with strong commitment to supporting healthcare operations.
Work History
Unit Secretary
3 Years- Coordinated patient scheduling and admissions to optimize unit workflow.
- Managed interdepartmental communications, ensuring timely information flow among healthcare teams.
- Facilitated meetings between healthcare providers to enhance collaborative care strategies for patients.
- Oversaw supply inventory management, ensuring adequate stock levels to support unit needs efficiently.
- Improved unit workflow by effectively prioritizing tasks and collaborating with team members to complete assignments in a timely manner.
- Conducted insurance eligibility checks to ensure patients received timely services.
Guest Service Associate/Lead
1 Year 1 Month- Arranged for translators and other special services for guests.
- Built detailed knowledge on locations and points of interest to thoroughly answer guest questions.
- Built and maintained productive relationships with employees.
- Updated front desk's concierge book to maintain most relevant visitor information.
- Delivered exceptional service to every customer through active engagement, effective listening and well-developed interpersonal skills.
- Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
- Spoke with patrons to make conversation, answer questions or to respond to complaints.
Licensed Insurance Agent, Order Verification Specialist
2 Years 6 Months- Receive incoming calls from clients to adjust and review insurance policies.
- Advise clients of changes relevant to their current situation(s) to improve coverages of home and auto policies.
- Research and respond to claims and policies made fraudulently and take the appropriate actions.
- Accessed third-party insurance databases to identify coverage of benefits.
- Received underwriting approvals after accurately completing applications for insurance coverage.
- Called insurance companies to ascertain pertinent information regarding policies and payment benefits for patients.
- Checked documentation for appropriate coding, catching errors and making revisions.
- Communicate with mortgage companies as well as lien holders and insurance agents via phone, chat & email regarding policy info, coverages, fraud etc.
- Analyzed customer needs and provided best options, upselling products and services.
- Updated patient and insurance data and input changes into company computer system.
- Explained different options to prospective clients, encouraging sale of insurance policies that best fit needs.
Customer Service Specialist
5 Years 4 Months- Checked insurance benefits to evaluate amount liable to be paid by each patient, perform responsibilities of assisting patients by explaining insurance benefits and available resources, responsible for answering patient's questions on insurance coverage and plans informed supervisors about customer's feedback for better services
- Trained patients on financial responsibilities, deductibles and co-payment collection
- Acts as a liaison between patients and various clinics, resubmit claims when denied or edited, post payments to accounts and maintain records.
Education
High School Diploma
Timeline
Unit Secretary
BJC Hospital
06.2023 - CurrentRead More
Guest Service Associate/Lead
University of Kansas Medical Center
05.2022 - 06.2023Read More
Licensed Insurance Agent, Order Verification Specialist
SelectQuote
11.2019 - 05.2022Read More
Customer Service Specialist
APRIA HEALTHCARE
02.2014 - 06.2019Read More
Central High School
High School Diploma
Read More
Education and Training
other