Hi, I’m
Tamanka Van
Canton,USA
Summary
Results-oriented professional with extensive experience in Call Center Operations and Customer Service within healthcare environments. Expertise in medical administrative support, ensuring compliance with policies and enhancing patient care quality. Skilled in maintaining patient confidentiality and navigating complex healthcare systems to improve operational efficiency and patient satisfaction.
Overview
20
years of professional experience
1
Certification
Work History
Conduent Services
Human Resources Specialist (Remote)
07.2024 - 12.2025
Job overview
- Developed and implemented employee onboarding programs to enhance retention and engagement.
- Managed recruitment processes, including screening, interviewing, and selection of candidates.
- Facilitated employee training sessions to improve skills and compliance with company policies.
- Analyzed employee feedback data to identify areas for organizational improvement and development.
- Assisted with enrolling retirees and employees in Health Benefits.
- Assisted retirees and employees in 401k and pension questions.
Private Duty
Caregiver
09.2024 - 08.2025
Job overview
- Maintain a safe, secure, and healthy environment.
- Assist with activities of daily living – personal hygiene, mobility, and feeding.
- Handle light housekeeping duties, prepare meals, and run errands.
- Document patient condition and activities and any changes to patient care plan.
- Ensure confidentiality and privacy standards of protected health information.
Hays Talent Solutions
Customer Service Representative – Call Center (Remote)
11.2023 - 11.2024
Job overview
- Interacted with customers via inbound and outbound calls to answer inquiries and to provide assistance.
- Researched claims and provided information regarding claim status and in network benefits.
- Entered customer account data and communicate in a clear and concise manner.
- Documented activity in customer accounts in an accurate manner and ensured confidentiality.
Apex Systems
Customer Service Representative – Call Center (Remote)
08.2018 - 10.2023
Job overview
- Served as initial contact, handled inbound and outbound calls, and responded to customer inquiries.
- Inputted customer account information and spoke in a professional manner.
- Acknowledged customer needs, offered solutions to issues, and abided by established policies.
- Recorded interactions in customer accounts precisely and maintained customer privacy.
Madison General Hospital
Medical Administrative Assistant / Receptionist
03.2013 - 06.2018
Job overview
- Handled incoming and outgoing telephone calls, scheduled appointments, and maintained files.
- Prioritized and managed workload to meet deadlines and provided professional customer service.
- Managed general administrative activities to ensure efficient day-to-day operations of the office.
Education
Ultimate Medical Academy
HIPAA Essentials for Healthcare Professionals Certificate
Ultimate Medical Academy
Associate of Science Degree from Medical Billing and Coding
01.2025
Ultimate Medical Academy
Diploma from Medical Billing and Coding
01.2024
Skills
- Medical Billing
- Accounts Receivable
- Collections
- Co-Pay
- Deductibles
- Co-Insurance
- EOBs
- Revenue Cycle Management
- Posting Payments
- Government (Medicare & Medicaid)
- Third Party Payers
- Electronic Health Records (EHR)
- Electronic Medical Records (EMR)
- Managed Care (HMO, PPO, and POS)
- Workers Compensation
- Insurance Verification
- Insurance Claim Processing
- CMS 1500
- CMS 1450 (UB-04)
- Front Office Operations
- Medical Office Procedures
- Scheduling
- Medical Terminology
- Anatomy & Physiology
- HIPAA Compliance
- Medical Coding (ICD-10, HCPCS, CPT)
Accomplishments
- Supervised a team of 25 staff members.
Certification
- Medical Billing and Coding Training - 2023-2025
Awards
High Academic Honors Recognition / Dean's List / Honor Roll.
Languages
English
Full Professional
Timeline
Caregiver
Private Duty
09.2024 - 08.2025
Human Resources Specialist (Remote)
Conduent Services
07.2024 - 12.2025
Customer Service Representative – Call Center (Remote)
Hays Talent Solutions
11.2023 - 11.2024
Customer Service Representative – Call Center (Remote)
Apex Systems
08.2018 - 10.2023
Medical Administrative Assistant / Receptionist
Madison General Hospital
03.2013 - 06.2018
Ultimate Medical Academy
Associate of Science Degree from Medical Billing and Coding
Ultimate Medical Academy
Diploma from Medical Billing and Coding
Ultimate Medical Academy
HIPAA Essentials for Healthcare Professionals Certificate