Tamar Khalaf
Westbury
Summary
Results-driven Store Manager with proven success in driving $1.8M sales growth. Expertise in team management, operational efficiency, and customer satisfaction. Committed to fostering talent and enhancing store performance.
Overview
25
25
years of professional experience
Work History
Store Manager
Nordstrom Rack
Westbury
03.2023 - Current
- Achieved a revenue increase of 1.8M for the store through strategic sales initiatives.
- Oversaw daily operations to maintain seamless store functionality.
- Scheduled staff to enhance coverage and elevate service quality.
- Resolved customer concerns promptly to promote satisfaction and loyalty.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
- Strengthened workflow productivity by hiring, managing and developing top talent.
- Compiled monthly reports on sales figures, expenses, and profits to inform decision-making.
Store Manager
Nordstrom Rack
Albany
03.2022 - 02.2023
- Achieved revenue growth of 1.4 million in the first year.
- Oversaw daily operations to ensure smooth store functioning.
- Supervised 35 employees, driving productivity and performance through effective leadership.
- Resolved customer concerns promptly to promote satisfaction and loyalty.
- Implemented inventory controls to maintain stock levels and organization.
- Coordinated visual merchandising strategies to elevate product presentation and boost customer engagement.
- Recruited, trained and supervised new employees.
Department Manager
Nordstrom Rack
Albany
07.2015 - 02.2022
- Managed daily operations of the department, ensuring smooth workflow and efficiency.
- Kept department on-target to meet sales and profit objectives by minimizing waste and pursuing revenue generation opportunities.
- Trained and developed team members to enhance skills and performance.
- Enforced company policies and procedures to maintain a positive work environment.
- Resolved customer complaints promptly and professionally in order to maintain good relationships with clients.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
Department Manager
Nordstrom Rack
South Portland
04.2013 - 06.2015
- Managed daily operations of the department, ensuring smooth workflow and efficiency.
- Trained and developed team members to enhance skills and performance.
- Coached and trained new staff members, providing guidance on department policies and procedures.
- Conducted performance evaluations, providing constructive feedback to staff members.
- Monitored sales trends to adjust merchandising strategies effectively.
- Resolved customer complaints promptly and professionally in order to maintain good relationships with clients.
- Supported shrinkage and safety awareness, reviewed sales and inventory data, identified trends and prepared reports for management.
Production Planner
Soft Tex INC
Albany
09.2001 - 10.2011
- Coordinated production schedules to optimize resource allocation and workflow efficiency.
- Analyzed inventory levels to ensure timely availability of raw materials and components.
- Coordinated with production teammates to determine scheduling and conflict resolutions.
- Trained new staff on production planning tools and best practices for efficiency.
- Maintained accurate documentation of production processes and inventory transactions.
Education
Bachelor of Arts - Graphic And Digital Design
SUNY At Albany
Albany, NY05-2007
Skills
- Inventory management
- Visual merchandising
- Team building
- Customer relationship management
- Sales analysis
- Staff scheduling
- Problem solving
- Effective communication
- Time management
Languages
Arabic
Professional
Turkish
Professional
Armenian
Professional
Timeline
Store Manager
Nordstrom Rack
03.2023 - Current
Store Manager
Nordstrom Rack
03.2022 - 02.2023
Department Manager
Nordstrom Rack
07.2015 - 02.2022
Department Manager
Nordstrom Rack
04.2013 - 06.2015
Production Planner
Soft Tex INC
09.2001 - 10.2011
Bachelor of Arts - Graphic And Digital Design
SUNY At Albany