Hi, I’m
Tamara Al-Hilo
Sports Management Professional
Doha
Summary
Dynamic professional with over a decade of experience in risk and revenue management, airline distribution, and customer journey optimization within the aviation sector. Recognized expert in risk analysis, enhancing operational resilience and safeguarding assets through strategic initiatives. Possesses a deep understanding of global market dynamics and regulatory compliance, along with a strong ability to foster cross-cultural collaboration. Committed to driving organizational success through innovative solutions and a focus on sustainable growth.
Results-driven Ticketing Operations and Access Control Manager with extensive experience in overseeing ticketing systems, crowd access strategies, and operational efficiency. Seeking to leverage strong leadership, data analysis, and customer service skills to optimize revenue, enhance security protocols, and deliver seamless guest experiences in a dynamic and high-volume environment.
Overview
12
years of professional experience
3
Languages
Work History
Local Organizing Committee for Football Events, DOHA, QATAR
Hospitality & Accessibility Inventory Assistant Manager
09.2025 - Current
Job overview
- Managed hospitality and accessibility ticketing operations, including inventory allocation, system configuration, and real-time event support.
- Monitored ticketing systems, resolved scanning and access issues, and ensured accurate updates during events.
- Prepared detailed reports on ticket inventory, usage, and forecasting while analyzing issues to develop mitigation strategies.
- Supported pre-event system testing and post-event process improvements to enhance operational efficiency.
- Acted as the primary point of contact for ticketing inventory matters, facilitating collaboration between internal departments and external partners.
- Developed a comprehensive understanding of various payment systems, enabling efficient tracking and reconciling of transactions.
PITCH INTERNATIONAL, DOHA, QATAR
Client Operations Executive
01.2025 - 08.2025
Job overview
- Managed daily ticketing operations, ensuring compliance with Qatar Airways standards and optimizing operational efficiency.
- Oversaw ticket distribution, validation, and bookings for the UEFA Champions League.
- Collaborated with Qatar Airways' Local Offices, Cargo, and Loyalty teams to maximize ticket utilization and boost event attendance.
- Managed invitation systems, including guest list coordination, RSVP tracking, and event communications.
- Provided customer support for ticket distribution and event-related inquiries.
- Coordinated with venue partners and vendors to streamline ticketing logistics.
- Resolved on-site ticketing issues, ensuring smooth operations and a hassle-free guest experience.
- Mentored junior staff members for accelerated career growth, developing future leaders within the organization.
LUSAIL INTERNATIONAL CIRCUIT – FORMULA 1 QATAR AIRWAYS GRAND PRIX 2024, DOHA, QATAR
Ticketing Operations and Access Control Manager
11.2024 - 12.2024
Job overview
- Collaborated with LCSC IT department and external suppliers to manage all aspects of Electronic Access Control for ticket holders.
- Conducted venue inspections focused on Electronic Access Control system readiness and compliance.
ASIAN CUP QATAR 2023, DOHA, QATAR
Ticketing Operations Coordinator
09.2023 - 05.2024
Job overview
- Develop training material, scheduling, and organizing trainings for the Ticketing Center staff and volunteers.
- Prepare regular reports and presentations on ticketing performance and other relevant KPIs for management review.
- Operating mobile ticketing counters, including troubleshooting when necessary.
- Align volunteer distribution along with volunteer coordination.
- Ensure that all customers receive prompt, courteous, and accurate assistance with ticket purchases, exchanges, and inquiries.
- Resolve customer inquiries, complaints, and issues related to ticketing in a timely and professional manner.
- Support development of staffing profiles and descriptions for various onsite roles.
- Handle escalated customer issues or complaints in a timely and effective manner, seeking resolution to maintain customer satisfaction.
- Recruit, train, and supervise ticketing agents, providing guidance and support to ensure high performance and customer satisfaction.
FIFA WORLD CUP QATAR 2022, DOHA, QATAR
Ticketing Center Operations Coordinator
10.2022 - 12.2022
Job overview
- Collaborate with the team to establish efficient processes in the ticketing system and the mobile ticket platform.
- Support the workforce planning and required rotas for venue ticketing facilities.
- Support the development of training materials, schedule and organize training for the ticketing center staff as well as deliver the training.
- Support general ticketing operations for FIFA events as required.
- Monitor ticketing systems and equipment to ensure they are functioning properly, coordinating maintenance and repairs as needed.
- General supervision and management of all front office and back-office areas.
- Managing and directly overseeing all counters and the facility itself.
- Responsible for opening the facility and ensuring readiness of service areas in the Ticketing Centre.
- Responsible for operating mobile ticketing counters including troubleshooting.
- Supervision of closing of all counters and the facility.
MAERSK GROUP, AMMAN, JORDAN
Sales Support Associate
12.2014 - 08.2015
Job overview
- Responding to high volume of calls and emails and extending above- and-beyond support for our internal and global sales representatives, as well as meeting clients' diverse needs.
- Coordinating and Submitting tenders.
- Tracking sales activities of the sales team and organizing weekly meetings.
SAMSUNG ELECTRONICS, AMMAN, JORDAN
Supply Chain Management Assistant
03.2014 - 11.2014
Job overview
- Accompanying senior management to meetings to discuss performance metrics, providing performance feedback, and discussing production forecasts or changes.
- Issuing and providing Key Performance Index report for the review of the management.
- Increased client satisfaction through prompt response to inquiries and resolution of issues.
Education
German Jordanian UniversityJordan
BA Science from Logistics Science
02-2014
Skills
SalesForce
Power-Bi
BSP-Link
MS Office Suite
SAP
Secutix
Leadership Conflict Resolution
Project Management
Risk Assessment Data Analysis
Revenue Forecasting
Inventory analysis
Timeline
Hospitality & Accessibility Inventory Assistant Manager
Local Organizing Committee for Football Events, DOHA, QATAR
09.2025 - Current
Client Operations Executive
PITCH INTERNATIONAL, DOHA, QATAR
01.2025 - 08.2025
Ticketing Operations and Access Control Manager
LUSAIL INTERNATIONAL CIRCUIT – FORMULA 1 QATAR AIRWAYS GRAND PRIX 2024, DOHA, QATAR
11.2024 - 12.2024
Ticketing Operations Coordinator
ASIAN CUP QATAR 2023, DOHA, QATAR
09.2023 - 05.2024
Ticketing Center Operations Coordinator
FIFA WORLD CUP QATAR 2022, DOHA, QATAR
10.2022 - 12.2022
Sales Support Associate
MAERSK GROUP, AMMAN, JORDAN
12.2014 - 08.2015
Supply Chain Management Assistant
SAMSUNG ELECTRONICS, AMMAN, JORDAN
03.2014 - 11.2014
German Jordanian University
BA Science from Logistics Science