Tamara Bailey
Lakeview
Summary
I am a compassionate and detail‑oriented Medical Assistant graduating from Ross Medical Education Center, with hands‑on training in clinical procedures, patient communication, and electronic health record systems. I am CPR and BLS certified and known for strong multitasking, professionalism, and patient‑centered care. I am supported by a bachelor’s degree in hospitality and several years of experience in fast‑paced customer‑service environments. Passionate about patients and creating a welcoming, supportive experience for individuals, their children, and families.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Restaurant Manager
Applebee's Neighborhood Grill & Bar
06.2021 - Current
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within the restaurant.
- Reconciled cash and credit card transactions to maintain accurate records.
- Correctly calculated inventory and ordered appropriate supplies.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
Community Service Officer
Sigma Gamma Rho Sorority, Inc.- Eta Pi Sigma
04.2023 - 07.2025
- Developed community outreach programs focused on education and women's health awareness.
- Fostered partnerships with local organizations to expand resources and collaborative opportunities.
- Coordinated volunteer recruitment efforts to enhance community engagement and support initiatives.
- Facilitated workshops to empower community members with essential skills and resources.
Administrative Assistant
Heart of West Michigan United Way
10.2023 - 10.2024
- Managed scheduling and coordination of meetings for multiple departments, enhancing communication and efficiency.
- Developed and implemented office procedures to streamline administrative processes and improve workflow.
- Provided comprehensive support for event planning, including logistics, registration, and participant communication.
- Maintained accurate records of correspondence and documentation, ensuring compliance with organizational standards.
Education
Associate of Applied Science - Clinical And Administrative Medical Assistant
Ross Medical Education Center
Grand Rapids, MI07-2026
Bachelor of Science - Hospitality And Tourism Management
Grand Valley State University
Allendale, MI04-2020
Skills
- Team management
- Inventory control and record keeping
- Patient scheduling
- Customer service
- Medical terminology knowledge
- Vital sign monitoring
- Complaint resolution
- Conflict resolution techniques
- HIPAA compliance
- EMR / EHR
- Patient-focused care
- Maintaining confidentiality
Certification
- RMA - Registered Medical Assistant
- CPR, AHA
- Basic Life Support, AHA
Timeline
Administrative Assistant
Heart of West Michigan United Way
10.2023 - 10.2024
Community Service Officer
Sigma Gamma Rho Sorority, Inc.- Eta Pi Sigma
04.2023 - 07.2025
Restaurant Manager
Applebee's Neighborhood Grill & Bar
06.2021 - Current
Associate of Applied Science - Clinical And Administrative Medical Assistant
Ross Medical Education Center
Bachelor of Science - Hospitality And Tourism Management
Grand Valley State University