Tamara Bell
Mayfield,KY
Summary
Talented professional with expert sales and Customer Service talents. Composed persona known for having excellent drive. Insightful RXOM with 10+ years of customer service experience.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Pharmacy Operation Manager
Walgreens
Mayfield, Kentucky
06.2020 - Current
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines.
- Identified and resolved unauthorized, unsafe or ineffective practices.
- Set, enforced and optimized internal policies to maintain responsiveness to demands.
- Devised processes to boost long-term business success and increase profit levels.
- Reviewed shift reports to understand current numbers and trends.
- Worked in matrix management environment with oversight of division level managers, operations, sales, finance, human resources, safety and compliance.
- Trained new employees on proper protocols and customer service standards.
- Assisted in recruiting, hiring and training of team members.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Trained and guided team members to maintain high productivity and performance metrics.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Scheduled employees for their shifts, taking into account customer traffic and employee strengths.
Medical Assistant
Jackson Purchase Medical Center
Mayfield, KY
05.2016 - 06.2020
- Sanitized, restocked and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms and allergies.
- Directed patients to exam rooms, fielded questions and prepared for physician examinations.
- Collected and documented patient medical information such as blood pressure and weight.
- Performed clerical duties, such as word processing, data entry, answering phones and filing.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Called and faxed pharmacies to submit prescriptions and refills.
- Scheduled appointments, registered patients and distributed sample pharmaceuticals as prescribed.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Taught patients about medications, procedures and care plan instructions.
- Completed clinical procedures and gathered patient data for interpretation by physician.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
Education
Medical Assistant Certification
Daymar College - Paducah
Paducah, KYCertified Pharmacy Technician
PTCB Certification
High School Diploma -
Graves County High School
Mayfield, KY2009
Skills
- Staff Training
- Business Leadership
- Budget Development and Management
- Planning and Implementation
- Maintaining Compliance
- Team Leadership
- Customer Service
- Human Resources Oversight
- Onboarding and Orientation
- Sales Tracking
- Management Training
- Operation Monitoring
- Workflow Optimization
- Performance Monitoring and Evaluation
- Staff Management
Certification
- CPhT - Certified Pharmacy Technician
- Certified Medical Assistant
- CPR certified
- Immunization Certified
Timeline
Pharmacy Operation Manager
Walgreens
06.2020 - Current
Medical Assistant
Jackson Purchase Medical Center
05.2016 - 06.2020
Medical Assistant Certification
Daymar College - Paducah
Certified Pharmacy Technician
PTCB Certification
High School Diploma -
Graves County High School
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