Vang Meng Lee
Appleton,WI
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Also a hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
16
16
years of professional experience
Work History
Operation Pharmacy Manager
Walgreens
Appleton, WI
05.2021 - Current
- Managed daily operations of the pharmacy, including staffing, scheduling and inventory control.
- Supervised and provided guidance to pharmacy technicians in the preparation and distribution of medication orders.
- Assisted in resolving conflicts between staff members in a professional manner.
- Conducted quarterly reviews of employees' performance against established goals.
- Maintained high standards for customer service at all times by responding promptly to inquiries and complaints from customers.
- Provided training sessions for new staff members on proper handling techniques for medications and equipment use.
- Oversaw work activities, performance and service quality of pharmacy staff.
- Resolved customer inquiries concerning their prescriptions, insurance coverage, pricing or other related issues.
Pharmacy Technician
Walgreens
Appleton, WI
11.2008 - Current
- Prepared medications for dispensing by counting, pouring, labeling, and verifying doses.
- Performed data entry for patient profiles, billing information and prescription orders into the pharmacy software system.
- Assisted pharmacists in compounding sterile products according to state regulations.
- Managed filing of prescriptions, both electronically and manually.
- Ensured compliance with all federal, state, local laws and company policies related to pharmacy operations.
- Ordered drugs from wholesalers as needed and maintained records of incoming shipments.
- Verified accuracy of medication labels before they were dispensed to customers.
Education
High School Diploma -
Appleton East
Appleton, WI06-2001
UW-Milwaukee
Milwaukee, WISkills
- Inventory Control
- Drug Inventory Management
- Regulatory Compliance
- Medication Dispensing
- Training and mentoring
- Operations Management
- Patient education and counseling
- Insurance Billing
- Quality Assurance Controls
- Pharmacy operations
- Medication ordering
- Employee Management
- Staff Management
- Workflow Optimization
- Direct Patient Care
- Performance Metrics
- Immunizations
- Staff Training
- Computer skills
- Bilingual
- Social skills
Timeline
Operation Pharmacy Manager
Walgreens
05.2021 - Current
Pharmacy Technician
Walgreens
11.2008 - Current
High School Diploma -
Appleton East
UW-Milwaukee