Tamara Carter
De Pere,WI
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
25
25
years of professional experience
Work History
Customer Service Representative
Midwest Carriers
08.2023 - Current
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
Logistics Specialist
KBX Logistics
08.2021 - 12.2023
- Coordinated incoming and outgoing shipments to maintain schedules.
- Maintained compliance with all relevant regulations, ensuring safe transportation of goods while avoiding costly fines or penalties due to non-compliance issues.
- Used in-house tracking system to schedule shipments of goods to customer warehouses.
- Developed strong relationships with carriers to secure competitive rates and improve delivery times.
- Updated and maintained databases to track shipments and inventory.
Operations Specialist
US Military
11.1999 - 12.2020
- Devised and implemented policies and procedures for 600 students and 18 instructors that streamlined work and enhanced day to day efficiency.
- Directed and monitored Navy Military Training Program staffing, including instructor qualification, training, career development, performance assessment, and workload planning.
- Provide administrative support to managers in organization, which includes: database management, daily operations, maintaining records, review boards and general support.
- Coordinated with technical SMEs to develop operating policies and standards.
Education
Certificate - Medical Billing And Coding
Rasmussen University
02.2024
High School Diploma -
St. Mary's High School
Independence, MO05.1999
Skills
- Problem-solving abilities
- Data management
- Conflict Resolution
- Microsoft Excel
- Customer satisfaction measurement
- Administrative Support
- Team Development
- Prioritization
Timeline
Customer Service Representative
Midwest Carriers
08.2023 - Current
Logistics Specialist
KBX Logistics
08.2021 - 12.2023
Operations Specialist
US Military
11.1999 - 12.2020
Certificate - Medical Billing And Coding
Rasmussen University
High School Diploma -
St. Mary's High School
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