Tamara Crump
Rolesville,NC
Summary
Seasoned professional with a proven track record at Alex Lee, enhancing customer satisfaction through exceptional baking and strict adherence to health standards. Skilled in dough handling and customer service, I excel in fast-paced environments, demonstrating strong problem-solving and team collaboration abilities. Achieved significant waste reduction, showcasing dedication to quality and efficiency. Customer-savvy associate accustomed to demanding work with little downtime. Dedicated team player with demonstrated training and problem-solving abilities. Excellent interpersonal and time management skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
26
26
years of professional experience
Work History
Baker
Alex Lee/Lowes Foods
Knightdale, NC
04.2016 - Current
- Produced consistently high-quality baked goods for customers.
- Complied with health and safety codes to protect staff and customers.
- Operated and maintained bakery equipment, including ovens and mixers.
- Enhanced customer satisfaction by consistently producing high-quality baked goods and maintaining a clean, organized workspace.
- Balanced multiple tasks simultaneously during busy periods while still delivering exceptional customer service experiences.
- Prepared fresh baked goods daily, ensuring consistent high-quality products for customers.
- Assisted in inventory management by accurately tracking stock levels and promptly replenishing supplies as needed.
- Helped train new employees on proper baking techniques, equipment usage, and customer service best practices.
- Inspected goods to establish accurate pricing and labeling.
Sales Associate
Aldi
Raleigh, NC
06.2010 - 04.2016
- Stocked shelves and organized merchandise displays for easy retrieval.
- Ensured proper storage conditions for perishable items, resulting in reduced spoilage rates.
- Enhanced store cleanliness through diligent maintenance of aisles, shelves, and display areas.
- Used pallet jacks and hand trucks to move merchandise to sales floor for stocking.
- Communicated with customers and staff politely and professionally to uphold store standards.
- Addressed customer complaints and concerns, providing mutually beneficial solutions.
- Helped customers complete purchases by moving heavy items, collecting payments, and bagging purchases.
- Utilized problem-solving skills to address unique situations or challenges within the store environment effectively.
- Removed trash, swept, and mopped floors for professional appearance.
- Demonstrated flexibility in work schedule by covering shifts or assisting with additional tasks as needed, contributing to a cohesive team dynamic.
Sales Associate
Dollar Tree
Raleigh, NC
08.2006 - 06.2010
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
Cashier
Uncle Bills Gas Station and Mini Mart
Raleigh, NC
12.2004 - 08.2006
- Checked customer identification for alcohol, cigarette, and lottery sales.
- Maintained clean and orderly work station.
- Enhanced customer satisfaction by providing efficient and friendly service at the gas station.
- Managed inventory and restocked shelves as needed to maintain adequate product availability.
- Cleaned up gas and other spills in accordance with spill procedures.
- Assisted in maintaining back room operations by unloading deliveries.
- Followed strict security protocols during shift changes and cash drops to prevent theft or loss incidents.
- Performed daily equipment inspections to identify potential maintenance needs and prevent operational downtime.
- Assisted in training new employees on company policies, procedures, and best practices for excellent customer service.
- Assisted customers with fueling their vehicles, ensuring proper safety guidelines were followed.
- Adhered to all federal, state, and local regulations regarding fuel storage, dispensing, and environmental protection measures.
- Finalized sales and collected payments by totaling order and accepting tender from customer.
- Monitored fuel levels in tanks, alerting management when reordering was necessary.
- Inspected fuel pumps and fuel tanks for proper operations and safety.
- Offered assistance to customers unfamiliar with fueling vehicles, demonstrating appropriate measures for pumping gas.
- Learned duties for various positions and provided backup at key times.
Assistant Manager
Simply Fashions
Raleigh, NC
03.1999 - 12.2004
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Education
High School Diploma - English
Wake Forest Rolesville High School
Wake Forest, NC05.1998
English
Wake Forest Rolesville Middle School
Wake Forest, NC06.1994
None - English
Douglas Elementary School
Raleigh, NC05.1991
Some College - Mass Communications/Radio And Broadcasting
Shaw University
Raleigh, NCSkills
- Customer Service
- Cleanliness standards
- Food safety and sanitation
- Team Player
- Quality Control
- Product presentation
- Visual Merchandising
- Reliable and Responsible
- Attention to Detail
- Multitasking
- Clear Communication
- Critical Thinking
- Active Learning
- Time Management
- Multitasking Abilities
- Decision-Making
- Task Prioritization
- Excellent Communication
- Accurate Scale Operation
- Temperature Monitoring
- Commercial Food Production
- Problem-Solving
- Security measures
- Maintenance awareness
- Heavy Lifting
- Training and coaching
- Fuel safety
- Equipment Troubleshooting
- Fluids checking
- Propane Sales
- Problem-solving abilities
Timeline
Baker
Alex Lee/Lowes Foods
04.2016 - Current
Sales Associate
Aldi
06.2010 - 04.2016
Sales Associate
Dollar Tree
08.2006 - 06.2010
Cashier
Uncle Bills Gas Station and Mini Mart
12.2004 - 08.2006
Assistant Manager
Simply Fashions
03.1999 - 12.2004
High School Diploma - English
Wake Forest Rolesville High School
English
Wake Forest Rolesville Middle School
None - English
Douglas Elementary School
Some College - Mass Communications/Radio And Broadcasting
Shaw University