Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tamara Cudmore

Park River,ND

Summary

Hardworking and focused on completing work quickly to consistently exceed expectations. Reliable team member accustomed to taking on challenging tasks and dedicated to business success.

Overview

24
24
years of professional experience

Work History

Customer Service Representative

Polar Communications
Park River, ND
01.2022 - Current
  • Answer customer inquiries and provided accurate information regarding products and services.
  • Provide excellent customer service to resolve customer complaints in a timely manner.
  • Resolve complex problems by working with other departments to provide solutions that meet customer needs.
  • Develop strong relationships with customers by providing personalized assistance and support.
  • Promote high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Answer incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Remain calm and professional in stressful circumstances and effectively diffused tense situations.
  • Answer inbound calls, chats and emails to facilitate customer service.
  • Demonstrate excellent communication skills in resolving product and consumer complaints.
  • Develope strong customer relationships to encourage repeat business.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • Consult with customers to resolve service and billing issues.
  • Set up and activated customer accounts.
  • Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Assist customers with making payments or establishing payment plans to bring accounts current.
  • Maintain knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Made outbound calls to obtain account information.
  • Mentored new employees on procedures and policies to maximize team performance.
  • Updated databases with new and modified customer data.
  • Collected deposits or payments and arranged for billing.
  • Referred unresolved customer grievances to designated departments for further investigation.
  • Promoted available products and services to customers during service, account management and order calls.

Teacher/Child Caretaker

Sunshine Kids
Park River, ND
08.2021 - 12.2021
  • Maintained accurate daily records of attendance and activities completed by each child.
  • Established good relationships with families through open communication about their child's progress.
  • Collaborated with other childcare staff members on planning events or special projects related to childcare services.
  • Enforced all health and safety standards set forth by state regulations for daycare facilities.
  • Responded promptly to any parent inquiries or complaints about the care provided at the facility.
  • Provided support during nap times by reading stories or performing other calming activities with the children.
  • Communicated with parents about daily activities and any concerning behaviors.
  • Sanitized toys and tables to maintain clean, safe environment.
  • Maintained safe play environment.
  • Organized and stored toys and materials to maintain order in activity areas.
  • Maintained organized and clean classroom and play areas.

Data Management Coordinator

DigiKey Electronics
Thief River Falls, Minnesota
09.2000 - 06.2021

Data Management Coordinator, DigiKey Electronics, Jun 2010 - Current, Thief River Falls, MN

I maintained the online catalog for Digikey Electronics by adding parts to the catalog for displaying on their website. I verified the data quality of the website for accuracy and other duties as assigned. I have worked on cross reference within the current department.

Excel Quote Representative, Digikey Electronics, Apr 2005 - Jun 2010, Thief River Falls, MN Prepared quotes for customers using excel spreadsheet which consisted of various products and pricing for customers.

Product Distribution Center, Digikey Electronics, Sep 2000 - Apr 2005, Thief River Falls, MN Held a variety of positions within the Product Distribution Center at Digikey Electronics preparing orders for shipping to the customer.

Education

High School Diploma -

Community Church Academy - Homeschool
Thief River Falls, MN
05.2000

Skills

  • Friendly, positive attitude
  • Multitasking
  • Data management
  • Verification and testing
  • Data warehousing
  • Basic math
  • People skills
  • Reliable and trustworthy

Timeline

Customer Service Representative

Polar Communications
01.2022 - Current

Teacher/Child Caretaker

Sunshine Kids
08.2021 - 12.2021

Data Management Coordinator

DigiKey Electronics
09.2000 - 06.2021

High School Diploma -

Community Church Academy - Homeschool
Tamara Cudmore