Tamara DeLong
Phoenix,Az
Summary
Dynamic supervisor with a proven track record at Goodwill Inc, enhancing customer satisfaction and team productivity through effective leadership and process improvements. Skilled in staff management and decision-making, I successfully implemented safety protocols and customer feedback initiatives, driving operational excellence and fostering a motivated work environment.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Supervisor
Goodwill Inc
06.2022 - 10.2024
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Increased customer retention rates by implementing customer feedback into actionable improvements.
- Oversaw compliance with industry regulations and company policies, ensuring safe and legal operational environment.
- Evaluated customer needs and feedback to drive product and service improvements.
- Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
- Improved customer satisfaction with prompt and courteous resolution of inquiries and complaints.
- Boosted team morale and performance, organizing regular training sessions and motivational meetings.
Assistant Cafeteria Manager
Cartwright School District
04.2011 - 06.2022
- Monitored food preparation processes to maintain consistent quality across all menu items.
- Oversaw cash transactions, ensuring accurate accounting at the end of each shift.
- Enhanced the overall dining experience for students and staff by implementing creative food presentation techniques.
- Implemented inventory control measures to minimize waste and reduce food costs.
Education
Degree /licensed Massage Therapies - Massage Therapy
The Bremen School
Phoenix, AZ03.1995
Certificate Of Completion - Legal Terminology
Maricopa Skill Center
Phoenix, ArizonaSkills
- Staff management
- Customer service
- Employee motivation
- Decision-making
- Process monitoring and improvement
- Goal oriented
- Training and mentoring
Certification
Manager serve safe certificate
Timeline
Supervisor
Goodwill Inc
06.2022 - 10.2024
Assistant Cafeteria Manager
Cartwright School District
04.2011 - 06.2022
Degree /licensed Massage Therapies - Massage Therapy
The Bremen School
Certificate Of Completion - Legal Terminology
Maricopa Skill Center
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