Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Tamara DeLong

Phoenix,Az

Summary

Dynamic supervisor with a proven track record at Goodwill Inc, enhancing customer satisfaction and team productivity through effective leadership and process improvements. Skilled in staff management and decision-making, I successfully implemented safety protocols and customer feedback initiatives, driving operational excellence and fostering a motivated work environment.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Supervisor

Goodwill Inc
06.2022 - 10.2024
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
  • Increased customer retention rates by implementing customer feedback into actionable improvements.
  • Oversaw compliance with industry regulations and company policies, ensuring safe and legal operational environment.
  • Evaluated customer needs and feedback to drive product and service improvements.
  • Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
  • Improved customer satisfaction with prompt and courteous resolution of inquiries and complaints.
  • Boosted team morale and performance, organizing regular training sessions and motivational meetings.

Assistant Cafeteria Manager

Cartwright School District
04.2011 - 06.2022
  • Monitored food preparation processes to maintain consistent quality across all menu items.
  • Oversaw cash transactions, ensuring accurate accounting at the end of each shift.
  • Enhanced the overall dining experience for students and staff by implementing creative food presentation techniques.
  • Implemented inventory control measures to minimize waste and reduce food costs.

Education

Degree /licensed Massage Therapies - Massage Therapy

The Bremen School
Phoenix, AZ
03.1995

Certificate Of Completion - Legal Terminology

Maricopa Skill Center
Phoenix, Arizona

Skills

  • Staff management
  • Customer service
  • Employee motivation
  • Decision-making
  • Process monitoring and improvement
  • Goal oriented
  • Training and mentoring

Certification

Manager serve safe certificate

Timeline

Supervisor

Goodwill Inc
06.2022 - 10.2024

Assistant Cafeteria Manager

Cartwright School District
04.2011 - 06.2022

Degree /licensed Massage Therapies - Massage Therapy

The Bremen School

Certificate Of Completion - Legal Terminology

Maricopa Skill Center
Tamara DeLong