Tamara Fitchner

Service Manager/Operations Coordinator | February 2023 – May 2026

• Coordinated technician schedules, customer appointments, and service requests to ensure timely service delivery and customer satisfaction.
• Managed daily administrative and operational activities supporting multiple service locations and field personnel.
• Acted as the primary point of contact for customers by phone, email, and in person.
• Resolved customer concerns while building strong long-term customer relationships.
• Prepared customer quotes, work orders, invoices, estimates, and business documentation.
• Coordinated communication between customers, vendors, technicians, sales staff, and management.
• Assisted with purchasing, invoicing, accounts receivable support, and collections to maintain accurate financial records and streamline financial operations.

Administrator | July 2021 – February 2023

• Supported daily office operations through scheduling, purchasing, customer communication, invoicing, collections, and records management.
• Maintained ERP records and operational documentation with accuracy.
• Streamlined workflow by organizing processes and enhancing coordination among team members.

Purchasing Coordinator / Assistant Receptionist • Accounting/Returns Coordinator. | Oct 1996 – Aug 2020

• Processed customer orders and maintained accurate inventory tracking.
• Managed daily order scheduling to support timely customer service.
• Prepared operational and margin reports for management.
• Supported accounting and returns for a multi-state territory.
• Maintained complete documentation for returned products and financial records.
• Managed multi-line phones
• Assisted with travel arrangements, meetings, expense reports, and timecards.
• Sorted and distributed incoming mail.